Role Overview
We are seeking a commercially minded Security & Compliance Manager to strengthen our governance framework and ensure robust protection of information, people, and assets. This role will take end-to-end ownership of security, compliance, and risk controls, aligning regulatory requirements with business objectives.
Key Responsibilities
- Report directly to the Chief Operating Officer, with full accountability for security and compliance at country level.
- Lead and manage the Security & Compliance function, ensuring consistent standards across all stores.
- Implement, enforce, and continuously improve safety and security rules, routines, and best practices across multiple retail locations.
- Conduct regular and surprise store visits to verify compliance and drive a strong security culture.
- Partner with Construction and Design teams on the placement of security, fire, and safety equipment during store build and refurbishment phases.
- Review, provide feedback on, and formally sign off site drawings at each stage of store construction and design.
- Test, commission, and approve security hardware, fire systems, and security software prior to store opening.
- Carry out post-construction inspections of fire and safety equipment and recommend corrective actions before handover and store launch.
- Ensure comprehensive training for store teams on security systems, equipment, and safety & security routines.
- Collaborate closely with PR & Marketing to plan and deliver security arrangements for special events.
- Engage with landlords and mall management to present security plans, obtain approvals, and coordinate special access requirements.
- Project manage security operations for special events, including crowd control, queue management, guard deployment, and customer safety.
- Govern access control permissions for sensitive areas such as cash rooms and IT server rooms.
- Ensure stores maintain mandated levels of safety equipment, including fire extinguishers and fire blankets.
- Lead investigation, escalation, and resolution of security incidents beyond store-level capability.
- Monitor and manage the performance of external security guards, ensuring adherence to defined routines and standards.
Key Requirements
- Minimum 3-5 years’ experience in a Head of Department or equivalent senior security role.
- Proven experience in retail security operations, preferably within multi-site environments.
- Strong working knowledge of local employment regulations and applicable laws.
- Demonstrated ability to balance operational security needs with commercial realities.
- Hands‑on, detail‑oriented approach with the ability to lead from the front.
- English speaking skill is a must.
- Ability to remain calm, decisive, and solution‑focused under pressure.
- Strong communicator with the credibility to influence stakeholders at all levels.
- Collaborative team player with excellent people management skills.
- Practical, action‑oriented mindset with high personal accountability.
What We Offer
- A high‑impact role with clear ownership and visibility.
- Collaborative, forward‑thinking working environment.
- Competitive remuneration and benefits package.
- Opportunities for professional development and progression.