IT Operation Support (Contract Based)

INDICO by Telkomsel; Daerah Khusus Ibukota Jakarta; On-site; IDR 10.000.000 - 15.000.000; Full time

Job summary

A digital technology company in Jakarta is seeking a Technical Support Specialist to provide first-line IT support. This role involves diagnosing hardware/software issues, performing database queries, and documenting resolutions effectively. Candidates should have a Bachelor's degree in IT or a related field with 1-2 years of support experience. Strong SQL and customer service skills are essential. Competitive compensation and a dynamic work environment are offered.

Qualifications

• 1-2 years of experience in a helpdesk or technical support role.
• Strong knowledge of hardware, software, and networking troubleshooting.
• Excellent communication and customer service skills.

Responsibilities

• Provide first-line technical support for IT-related issues.
• Perform database queries and data extraction for troubleshooting.
• Document issues and resolutions in the ticketing system.

Skills

Technical support

SQL

Hardware troubleshooting

Software troubleshooting

Networking knowledge

Customer service

Education

Bachelor's degree in Information Technology or related field

Tools

PostgreSQL

MySQL

ITSM tools

Job description

About Us
INDICO is a digital technology subsidiary company of Telkomsel, Indonesia's leading digital telecom company. INDICO plays a strategic role as a holding company that houses current and prospective vertical digital business portfolios, including Kuncie (edu-tech), Fita (health-tech), and Majamojo (game). Moving forward, INDICO aims to explore opportunities in multiple verticals adjacent to Telkomsel's digital businesses. As a digital platform company, INDICO aims to leverage Telkomsel's digital assets and capabilities to create a flywheel effect of innovations to develop cross-sectoral digital solutions that will empower Indonesia's digital economy.

INDICO believes we can reach beyond to empower Indonesians and enable businesses through our strong core values of EPIC WAY (Excellence, Positivity, Impactful Collaboration, Customer First, Walk the Talk, Accountability, Yes-if Mindset).

What you will do:

• Provide first-line technical support for IT-related issues
• Perform basic database queries and data extraction from PostgreSQL or MySQL to support troubleshooting, reporting, and user requests.
• Diagnose and troubleshoot hardware and software problems for users.
• Document issues and resolutions in the ticketing system accurately.
• Assist users in setting up and configuring new hardware and software.
• Maintain an inventory of IT assets and ensure proper documentation.
• Collaborate with other IT staff to escalate unresolved issues.
• Conduct routine checks and maintenance on IT equipment.
• Provide guidance and training to users on IT systems and applications.

Requirements

• Bachelor's degree in Information Technology, Computer Science, or a related field
• 1-2 years of experience in a helpdesk or technical support role
• Proficiency in SQL for database management and query development
• Strong knowledge of hardware, software, and networking troubleshooting
• Familiarity with IT service management (ITSM) tools and ticketing systems
• Excellent communication and customer service skills, with a focus on user satisfaction
• Ability to work effectively in a fast-paced environment and manage multiple priorities
• Detail-oriented with strong organizational skills