IT Operation Support (Contract Based)

PT Telkomsel Ekosistem Digital; Jakarta Selatan; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading digital technology company in Jakarta is seeking an IT support specialist to ensure optimal performance of IT systems and provide technical support. The ideal candidate should have a Bachelor's degree in Information Technology and a minimum of 1-2 years of experience in IT support. Strong troubleshooting skills and a customer-centric approach are essential. This role offers the chance to collaborate on IT projects in a fast-paced environment.

Qualifications

• Minimum 1-2 years of experience in IT support or operations.
• Strong troubleshooting skills with hardware and software.
• Ability to work independently and as part of a team.

Responsibilities

• Monitor and maintain IT systems for optimal performance.
• Provide support for IT-related issues to staff.
• Assist in the installation and configuration of servers.

Skills

Troubleshooting

Communication skills

Organization

Customer service

Education

Bachelor's degree in Information Technology or related field

Tools

IT service management tools

Job description

Overview

INDICO is a digital technology subsidiary company of Telkomsel, Indonesia's leading digital telecom company. INDICO plays a strategic role as a holding company that houses current and prospective vertical digital business portfolios, including Kuncie (edu-tech), Fita (health-tech), and Majamojo (game). Moving forward, INDICO aims to explore opportunities in multiple verticals adjacent to Telkomsel's digital businesses. As a digital platform company, INDICO aims to leverage Telkomsel's digital assets and capabilities to create a flywheel effect of innovations to develop cross-sectoral digital solutions that will empower Indonesia's digital economy.

INDICO believe we can reach beyond to empower Indonesians and enable businesses through our strong core values of EPIC WAY (Excellence, Positivity, Impactful Collaboration, Customer First, Walk the Talk, Accountability, Yes-if Mindset).

What you will do, but not limited to:

Responsibilities

• Monitor and maintain IT systems and infrastructure to ensure optimal performance and stability.
• Provide technical support and guidance to staff regarding IT-related issues, including hardware and software problems.
• Assist in the installation, configuration, and maintenance of servers, networks, and related equipment.
• Collaborate with cross-functional teams to implement IT projects and improvements.
• Document and maintain records of issues, resolutions, and system changes.
• Conduct routine backups, system checks, and security audits to ensure data integrity and security.
• Participate in the development and implementation of IT policies and procedures.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Minimum 1-2 years of experience in IT support or operations.
• Strong troubleshooting skills and experience with hardware, software, and networking.
• Familiarity with IT service management (ITSM) tools and ticketing systems.
• Knowledge of operating systems, server management, and database systems.
• Excellent communication and interpersonal skills, with a customer-centric approach.
• Ability to work independently and as part of a team in a fast-paced environment.
• Strong organizational skills with attention to detail.