Customer jobs in Indonesia

We are looking for an inquisitive and precise strategist who finds clarity in complexity. Your natural analytical talent allows you to see patterns in customer satisfaction numbers and market data where others see only noise. Driven by discipline, you thrive on structure, ensuring our complex client databases and research platforms are managed with zero margin for error.

Your deliberative nature ensures that every marketing investment is calculated; you approach paid advertising and budgeting with foresight, carefully anticipating risks before executing. Furthermore, your learner mindset keeps you constantly curious about global industrial trends and new technology, ensuring our market intelligence is always ahead of the curve. If you find deep satisfaction in uncovering the truth through data and maintaining rigorous standards, you may be the ideal fit for this role.

• Develop the core concepts, methodology, and measurement parameters for the company’s Customer Service Index.
• Oversee the research platforms and manage the integration of the corporate client database to ensure data accuracy.
• Create and manage high‑intent SEM campaigns based on industrial keywords and targeted LinkedIn B2B campaigns.
• Design and manage the end‑to‑end marketing infrastructure (both digital and physical) required for global brand activation.
• Continuously monitor Google Rankings for strategic keywords and oversee overall website traffic performance via Google Analytics.
• Produce monthly progress reports on Google activity and ad spend efficiency.
• Conduct deep‑dive monitoring of competitor activities, pricing strategies, and global trends within the cigarette paper industry.
• Provide data‑backed insights to the management team to identify new market opportunities.
• Review emerging marketing technologies (MarTech) to keep the company competitive and strictly monitor the annual budget for all research and advertising activities.

• Bachelor’s Degree (S1) in Communication, Marketing, or Management.
• Minimum 4 years of relevant experience in Marketing.
• Must be fluent in English (Active) and Indonesian.
• Strong proficiency in SEO/SEM, Google Analytics, Social Media Management, and Customer Survey tools.
• Ready to join by January 2026.
• Willing to relocate to Karawang.

• Competitive salary & benefits.
• Private health insurance (fully covered by the company).
• Free daily lunch and employee shuttle transportation.
• Opportunities for career growth and learning.
• A collaborative and innovative work environment.

We recruit competent and motivated people who respect our values, and provide equal opportunities to develop and protect our privacy. We do not tolerate harassment or discrimination. We are committed to providing equal opportunities starting from the point of recruitment to the end of the employment relationship.