Store Manager - Gorontalo

PT Central Mega Kencana; Gorontalo; On-site; IDR 300.000.000 - 400.000.000; Full time

Job summary

A retail company is seeking a Store Manager to lead the team at Citimall Gorontalo. The successful candidate will be responsible for achieving sales targets, managing store operations, and ensuring customer satisfaction. Applicants should have a Diploma III or Bachelor’s Degree, along with 3-5 years of experience in a retail setting. Strong leadership and communication skills are essential for success in this role, which may require working shifts, including weekends and holidays.

Qualifications

• Minimum 3-5 years of experience in retail operations or a similar leadership role.
• Proven track record in achieving sales targets and managing teams.
• Strong leadership skills and ability to handle high-pressure environments.

Responsibilities

• Lead and motivate the store team to achieve sales goals.
• Create and execute sales strategies to drive performance.
• Ensure compliance with company policies and procedures.

Skills

Sales strategy implementation

Team leadership

Customer service

Communication skills

Inventory management

Education

Diploma III or Bachelor’s Degree

Job description

Responsibilities

• Lead, supervise, and motivate the store team to achieve sales and operational goals.
• Create sales strategies and execute initiatives to drive performance.
• Monitor daily store operations, including inventory, merchandising, and stock levels.
• Provide exceptional customer service and handle escalated customer issues or complaints.
• Manage staff scheduling, training, and performance evaluations.
• Ensure the implementation and compliance of company policies and SOPs.
• Analyze sales reports and implement improvements based on data insights.
• Collaborate with regional and head office teams for promotions, product knowledge, and reporting.

Requirements

• Minimum education: Diploma III or Bachelor’s Degree (any major).
• Minimum 3-5 years of experience in retail operations or a similar leadership role.
• Proven track record in achieving sales targets and team management.
• Strong leadership, communication, and interpersonal skills.
• Customer‑service oriented and able to handle high‑pressure environments.
• Willing to work on shift schedule (mall hours) including weekends and public holidays.

Placement

Citimall Gorontalo