Store Manager

PT Polyland Group Indonesia; Jakarta Utara; On-site; IDR 300.000.000 - 400.000.000; Full time

Job summary

A leading food and beverage company in Jakarta is seeking an experienced Store Supervisor to oversee daily operations at their outlet. Candidates should have a minimum of 3 years' experience in food and beverage operations, ideally in a supervisory role, and possess strong leadership and interpersonal skills. The role requires fluency in Bahasa Indonesia and English, and the ability to provide excellent customer service. This is a crucial position for ensuring operational efficiency and maintaining a positive customer experience.

Qualifications

• Minimum 3 years of experience in F&B operations (Dessert Shop/Bakery), ideally in a supervisory role.
• Strong leadership and people management skills.
• Excellent customer service and interpersonal abilities.
• Organized, proactive, and detail-oriented.

Responsibilities

• Oversee and support the daily operations of the outlet store.
• Manage sales achievements and operational goals.
• Supervise and coach outlet staff, including scheduling and performance management.
• Monitor sales, service quality, and store presentation.
• Ensure an exceptional customer experience in alignment with company standards.

Skills

Leadership

Customer service

Team management

Training and mentoring

Fluent in Bahasa Indonesia and English

Job description

At PT Polyland Group Indonesia, we are passionate about creating joyful experiences through our products, including cookies, donuts, beverages, and more. As we expand our operations, we are looking for a reliable and experienced Store Supervisor to help lead and support the daily operations of our outlet in Jakarta.

Responsibilities

Oversee and support the daily operations of the outlet store.

Managing sales achievements and operational goals.

Supervise and coach outlet staff, including scheduling and performance management.

Monitor sales, service quality, and store presentation.

Ensure an exceptional customer experience in alignment with company standards.

Handle customer inquiries and resolve complaints professionally.

Maintain operational efficiency, cleanliness, and safety in the store.

Ensure proper stock management and inventory control.

Communicate effectively with the team and coordinate with relevant departments for store needs.

Requirements

Minimum 3 years of experience in F&B operations (Dessert Shop/Bakery), ideally in a supervisory role.

Strong leadership and people management skills.

Excellent customer service and interpersonal abilities.

Capable of training and mentoring team members to meet service standards.

Fluent in both Bahasa Indonesia and English.

Organized, proactive, and detail-oriented.

Willing to work shifts, weekends, and public holidays.

Available to start immediately is highly preferred.

West Jakarta, Jakarta, ID