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DESCRIPTION

Within Amazon, The Global Real Estate and Facilities (GREF) organization is responsible for creating the spaces that inspire Amazonians to make history. The globally diverse team manages Amazon's corporate offices in more than 60 countries. GREF provides real estate transactions expertise, business partnering, space and occupancy planning, design and construction, capital investment program management, facility maintenance, and operations all contributing to the employee experience and leveraging places and programs to enable culture to thrive at Amazon.
The EMEA Communications Manager will develop a regional communication strategy aligned to GREF strategic objectives and customer goals, and develop regional content for both local dissemination and incorporation into global campaigns. Audiences include EMEA based internal GREF employees, and our customers, Amazon employees. A primary objective is to improve and manage inbound communication channels and response rate analysis, and ensure high quality, compliant outbound material fully aligned with EMEA GREF strategies and goals to help improve overall employee experience.
The ideal candidate will be at ease working independently and have the ability to thrive in a fast-paced and deadline-oriented environment. They will excel in prioritization and have the ability to identify and solve for scalability across a large portfolio. They will be a team player who is willing to roll up their sleeves to get the job done, and have a track record of developing creative, effective approaches to difficult communication challenges. The successful candidate will have the ability to formulate a clear point of view on complicated issues and create a concise and well-written narrative to express it; with a knack for diplomacy and the confidence to engage and build consensus with functional leaders at all levels. They will invent new methods and approaches for increasing engagement across owned channels and collaborate with the broader team to develop and promote best practices.
This role will be a part of GREF's Global Transformation & Insights team. We are a group of builders, creators, innovators, and go getters. We are Customer Obsessed, have a Bias for Action, and index high on Ownership. We Think Big, move fast, and are constantly challenging one another while collaborating on "what else?" "how might we..." and "how can I help?" We are team players, connectors and conveners, thrive in ambiguity, are solutions-oriented, and know how to roll up our sleeves and get work done.

Key job responsibilities
• Develop and implement a customer communication and engagement plan, approach, and tools.
• Manage internal tools and communication channels (e.g., wikis, posters, presentations, etc.).
• Serve as SME and a strategic contributor for any post move engagements, focus groups or GREF pulse type of initiatives.
• Review all regional GREF communication channels to promote consistency, high standards, and improved visibility of messaging. Create templates, oversee content and targeted audiences.
• Work closely with all EMEA GREF service lines to evolve communications plans, coordinate communications, and contribute to change management initiatives.
• Continuously measure effectiveness of communication and engagement approaches, and adjust as needed
• Drive innovative solutions and implement best practices in all customer facing, business partnering and GREF internal communications within scope.
• Work hand in hand with PR, HR, Branding and Legal teams to ensure alignment and compliance with Amazon policies and guidelines.
• Align approach with APAC and AMER internal comms, PR, HR and IT teams to ensure global consistency and clarity of messaging.
• Provide executive comms support to Regional Portfolio Director. Drive or support EMEA GREF regional employee engagement initiatives (e.g., Summits, Fireside chats, etc.).

BASIC QUALIFICATIONS

- Bachelor's degree or equivalent in Marketing or Communications.
- Significant experience in managing employee facing, local and global corporate communications in diverse geographies.
- Exemplary written and oral communications skills.

PREFERRED QUALIFICATIONS

- Experience in leading workplace and employee engagement communications
- Experience in program and project management including change management plans
- Outstanding attention to detail and ability to interact with customers and establish relationships with key stakeholders and policymakers
- Experience and skills in Digital Marketing, campaign management, and brand recognition
- Must be able to travel regularly to engage with remote teams

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.