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DESCRIPTION

Your role and responsibilities:

1. Investigate claims with different levels of severity.
2. Deep dive into data from various internal systems; propose remedial actions based on investigation findings; produce comprehensive investigation documentation.
3. Manage assigned casework and close investigations by meeting expected quality standards and SLAs.
4. Consult and collaborate with business partners across DSP Management, Corporate ER teams, Legal teams, PR, 3rd Party Vendors, Audit, and Compliance.

About the team

The Amazon Logistics EU Deliver Service Partners (DSP), Amazon Partner Escalations Team, owns all EU-wide initiatives aimed at addressing workplace-related escalations involving Amazon Partners and their employees. Our team provides the EU Amazon Logistics community with knowledge and strategies to drive improvement and enhance stakeholder satisfaction, while safeguarding customer experience.

The Investigations Manager will conduct critical incident investigations, establish, expand, and standardize internal investigation processes. The Amazon Partner Escalations Awareness process ensures fair and respectful treatment of Drivers and other Amazon Partners' employees. You will contribute to reactive critical case management and proactive incident mitigation.

BASIC QUALIFICATIONS

• Bachelor's Degree
• Fluent in English
• Experience with Excel, data analysis, and reporting
• Experience managing stakeholders in medium to large organizations

PREFERRED QUALIFICATIONS

• Additional EU languages or Arabic are a plus
• Experience managing projects
• Experience in process improvement
• Experience in risk/incident management handling simple to medium complex investigations
• SQL, scripting, or coding experience is a plus

Amazon is an equal opportunity employer. We believe that a diverse workforce is key to our success. Recruitment decisions are based on experience and skills. We prioritize your privacy and data security, as detailed in our Privacy Notice.

We do not discriminate based on veteran status, disability, or other protected categories. Our inclusive culture empowers Amazonians to deliver exceptional results. If you require workplace accommodations during the application process, visit this link for more information. If your country isn't listed, contact your Recruiting Partner.