Management Consultant à Grande-Bretagne

• Full-time

SBS is a global financial technology company that helps banks and the financial services industry reimagine how to operate in an increasingly digital world. SBS is a trusted partner of more than 1,500 financial institutions and large-scale lenders in 80 countries worldwide, including Santander, Societé Generale, KCB Bank, Kensington Mortgages, Mercedes-Benz, and Toyota. Its cloud platform offers clients a composable architecture to digitise operations, ranging from banking, lending, compliance, to payments, and consumer and asset finance. With 5,000 employees in 50 offices, SBS is recognised as a Top 10 European Fintech company by IDC and as a leader in Omdia’s Universe: Digital Banking Platforms.

Are you an expert in the UK financial services sector, ready to drive real impact? Join us as a Business Consultant, where you’ll shape high-value client relationships, manage complex portfolios, and deliver meaningful change.

This role requires a blend of consulting, project oversight, and client relationship skills to ensure exceptional service delivery and support long-term client success. You will work closely with cross-functional teams, lead client initiatives, and manage service quality, meeting contracted commitments and service levels.

What will the role involve?

• Strategic Client Management – Build strong, trusted relationships with key clients. Define project objectives that align with their goals and regulatory requirements, keeping them informed at every stage.
• Project Leadership – Oversee end-to-end project delivery, ensuring quality, timeliness, and budget control. Collaborate across teams to manage risks, maintain compliance, and enhance client satisfaction.
• Innovation & Solutions – Identify opportunities to streamline client processes, enhance efficiency, and introduce innovative products that add value for clients. Conduct thorough root cause analysis for incidents, develop and implement preventive measures, and collaborate with clients to improve their operations.
• Business Development and Revenue Growth– Use industry expertise to uncover new opportunities, work closely with the sales team to align solutions with client needs, and drive revenue growth.

What are we looking for?

• Extensive experience in the UK Financial Services sector, with a deep understanding of industry regulations, customer needs, and business processes.
• Proven track record in managing complex projects, from requirement gathering to successful delivery, including risk management and stakeholder engagement.
• Strong leadership capabilities, with experience guiding and developing teams to achieve project and service goals.
• Strong relationship management experience, able to navigate challenging situations to build trust and credibility.
• Solid understanding of ITIL processes, incident management, and service-level agreements, focusing on operational consistency.
• Excellent analytical, problem-solving, and decision-making skills, with the ability to proactively address client challenges and implement solutions.
• High proficiency in performance monitoring, reporting, and continuous improvement to ensure service quality and client satisfaction.
• Strong business acumen focused on identifying growth opportunities, supporting sales initiatives, and enhancing client value.

At SBS, we’re committed to supporting our employees in every aspect of their lives, from health and wellbeing to financial security and lifestyle perks. Benefits include:

• Health & Wellbeing: Private Medical Insurance, access to Peppy (Menopause, Fertility, Baby, Men’s health, Women’s health Support), Health Cash Plan, Dental Insurance, Eye Care Vouchers, Flu Vaccinations
• Finance & Protection: Life Assurance, Critical Illness Cover, Pension Plan, Long Service Awards, Payroll Giving, Fleet car provider
• Leisure & Lifestyle: 25 days annual leave, Cycle to Work Scheme, Holiday Trading, Travel Insurance

All positions are open to people with disabilities. As part of our hiring process, new employees will be required to pass a confidential consumer credit check and DBS check. For more details, please contact our recruitment team.

We are committed to fighting all forms of discrimination and fostering an inclusive, respectful work environment.