Digital Transformation Business Consultant (Middle East Travel & Tourism)

JR United Kingdom; Norwich; Remote; GBP 50,000 - 70,000; Full time

Job summary

A leading consultancy is seeking a Digital Tourism Business / Management Consultant to work on a UK contract with a Middle East client. This role involves developing digital tourism strategies, frameworks, and ensuring effective visitor care. Candidates with travel and hospitality experience, especially in the Middle East, are highly desirable.

Qualifications

• Experience in digital business consultancy and travel/hospitality sectors.
• Experience working in the Middle East (UAE or KSA preferred).
• Ability to travel (3-4 trips per year for 1-2 weeks).

Responsibilities

• Define and mobilize the Digital Tourism Target Operating Model.
• Implement Governance Frameworks and support development of business cases.
• Define and publish frameworks for Visitor Care and Digital Communications.

Skills

Digital Business Consultancy

Travel & Hospitality

Change Management

Job description

Digital Tourism Business / Management Consultant - UK contract, Middle East client

Background: Digital Business Consultancy (definition/documentation/presentation)

Industry Experience: Travel & Hospitality experience is a definite bonus

Regional Experience: Experience working within the Middle East (UAE or KSA ideally)

Location & Travel: UK/remote based, able to travel (trips no longer than 1-2 weeks, planned on an ad-hoc basis, approximately 3-4 trips per year)

• Define, agree, and mobilize the Digital Tourism Target Operating Model
• Define Tourism's digital Services Assurance Integration and Management Framework (Strategy, Design, Build, Run)
• Implement Governance Framework & Structures for:
  • Change, Configuration, and Control Body
  • Partner Integration Framework
  • Acceptance into Service Framework
  • Issues & Requests Management
• Define Tourism's digital support model and framework to enable seamless visitor experience and robust support services
• Define the high-level Capability and Maturity Model for Digital Tourism
• Define and publish the Common Framework to align Business and IT
• Define the Visitor Care strategy, digital toolsets requirements, and stand-up Visitor Care
• Define the Digital Communications strategy & requirements across the Common Framework (Strategy, Design, Build & Run)
• Support development of a business case (e.g., rough order of magnitude cost elements, vendor quotes) and statements of work for tendering services and budgeting

This advert was posted by Staffworx Limited – a UK-based recruitment consultancy supporting the global E-commerce, software & consulting sectors. Services advertised by Staffworx are those of an Agency and/or an Employment Business.

Other suitable opportunities are available at www.staffworx.co.uk/vacancies