It Support Engineer jobs in United States

Location: Bristol
Salary Range: £30000- 50000 + Benefits

As our Senior IT Support Engineer, you'll be the escalation expert-leading on all things infrastructure and supporting mission-critical systems. You'll be managing everything from Windows desktops and servers to cloud integrations and enterprise networking, ensuring impeccable uptime and operational excellence.

• Windows Desktop & Server Management: Covering ADDS, DHCP, DNS, File Services, RDS, IIS; user provisioning, server buildout, and troubleshooting.

• Virtualisation: Design, deploy, and manage with VMware ESXi/vCentre and Hyper‑V; clustering is a strong advantage

• Backup & DR: Champion backup strategies and disaster recovery operations-Veeam or equivalent.

• Cloud & M365/Azure: Own administration of Microsoft 365, Azure, and Intune.

• Scripting & Automation: Build and adapt scripts in PowerShell and other languages to automate processes.

• Networking & Security: Configure routers, VLANs, ACLs, VPN/IPsec tunnels, wireless with RADIUS, VOIP systems, and firewalls (Sophos XG/Cisco).

• Cross-Platform Systems: Support Linux (patching, security), MacOS (JumpCloud, ACMT), SQL Server, and IOS.

• Mentorship & Projects: Lead migrations, deliver junior staff coaching, contribute to IT strategy and documentation.

• Certifications: MSCE, VMware VCP, Cisco, Apple ACMT, and ITIL V3/V4.

• Cloud migration/project experience (Azure, Oracle, M365, server-to-cloud).

• Experience with AutoTask, Datto RMM, and Cyber Essentials compliance.

• Containerisation know-how (Docker, Kubernetes).

• Excellent communication skills and proven leadership potential with an interest in stepping up to Team Lead roles

• Growth & Recognition: Structured training, certification support, and career progression.

• Modern Work Environment: Collaborative culture, flexible working, and access to the latest tools and platforms.

• Impact & Influence: Be central to key infrastructure projects and security initiatives that shape our future success.

• Competitive Package: Strong base salary, performance bonuses, healthcare, and pension plan.

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