IT Support Technician 3rd Line & Field in Cambridge

Energy Jobline ZR; Cambridge; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A leading IT support company in Cambridge seeks an IT Support Specialist. The role combines remote and on-site support, focusing on resolving complex technical issues and providing exceptional service. Candidates should be Microsoft Certified and possess strong troubleshooting skills. The company fosters a friendly work environment with career progression opportunities.

Benefits

Flexible hybrid working arrangement

Regular social meet ups

Career progression opportunities

Qualifications

• Must be able to drive and willing to travel to client sites.
• Experience in escalated support issues is crucial.
• Friendly and outgoing personality with problem-solving skills.

Responsibilities

• Diagnose and resolve complex technical issues.
• Provide on-site support and install hardware/software.
• Assist clients with IT infrastructure upgrades and training.

Skills

Confident IT support

Troubleshooting

Technical problem-solving

Communication

Customer service

Education

Microsoft Certification

Job description

Job Description

Are you a confident and skilled Microsoft IT support worker coming from an outsourced support provider? Do you enjoy a mix of virtual support and would love to move more into on-site hardware/networking field support? Would you like a generous flexible hybrid arrangement with some in office time weekly from a Cambridge, for a company that genuinely makes you feel part of the team?

If this rings true and you're perhaps stifled in an office and your current employer only wants you on the phone and doesn't gain benefit from progressing you more into on site field work, then we could have a fantastic role for you. We are partnered with one of the leading Microsoft IT Support companies in Cambridge, looking to hire a confident and capable IT Support Specialist into their growing operation.

Our client prides itself on great response times and first-class customer service, so it is vital that you have a friendly, can-do manner and can work well under pressure. They are experiencing strong growth, so for the right candidate there is potential for career progression within the company.

As an IT Support Specialist, you will play a crucial role in resolving complex technical issues and providing exceptional IT support to their clients, both on and off-site.

You will be able to diagnose and resolve escalated technical issues that could not be resolved by 1st and 2nd line support, and providing expert-level guidance to junior support staff, assisting them with troubleshooting and problem-solving. But you will also have a can-do attitude, helping out with 1st and 2nd tickets where needed to support the needs of the business.

You will want to get out more, and the great thing with this role is that you will also travel to client sites to resolve technical issues that cannot be resolved remotely. This can include installing, configuring, and troubleshooting hardware, software, and network components, conducting system audits and providing comprehensive reports on IT environments. In addition you will assist clients with IT infrastructure upgrades, migrations and new system deployments, whilst also providing on-site training to clients as needed. If this is beyond your capability don't worry, you will get to learn on the job from their senior field support technician who will nurture this part of your role.

In order to succeed in this role, you must be able to drive, be Microsoft Certified, have a friendly, outgoing and competent at problem solving nature.

This is a Monday to Friday position, normal office working hours with regular social meet ups, the company has a welcoming and relaxed working environment, and is made up of experienced IT professionals with a good sense of humour who you can learn from in order to build your career. Future progression opportunities will be available for candidates with the right attitude and work ethic. If this sounds good please send us your CV today.

Zero Surplus is East Anglia's premier recruitment agency, based just outside Cambridge our recruiters source staff for small and international businesses across Northants, Milton Keynes, Cambridgeshire and the East of England.

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