IT Support Technician

itecopeople; Gloucester; On-site; GBP 26,000 - 30,000; Full time

Job summary

A technology services company in Gloucester is seeking an IT Support Technician to deliver both on-site and remote support. The role involves diagnosing hardware issues, managing software installations, and providing administration for Active Directory and Microsoft Dynamics. Ideal candidates should have a passion for IT and at least 2-3 years of experience in a support role. A competitive salary is offered along with a pension and profit-sharing opportunities.

Benefits

Profit sharing

Pension

Qualifications

• Minimum 2-3 years of experience in an IT support role.
• Ability to manage and prioritize multiple activities.
• Strong verbal and written communication skills.

Responsibilities

• Provide on-site and remote IT support.
• Diagnose and resolve hardware issues.
• Manage Active Directory and Anti-Virus installations.
• Install software on desktops and laptops.
• Monitor remote alerts and handle IT escalations.

Skills

Communication skills

Time management

IT support experience

Tools

Microsoft Dynamics

Windows 10

Office 365

Active Directory

TCP/IP

DNS

DHCP

Job description

IT Support Technician

Location: Office-based - Gloucestershire
Salary: Circa 26,500 to 30,000 depending on experience + pension
Permanent Position - Office-based - Profit Sharing
Start Date: ASAP.

Are you passionate about IT Support and eager to make a significant impact. Our client, with decades of experience, is looking for a dedicated IT Support Technician to join their team. You will play a pivotal role in integrating cutting-edge technologies to enhance business operations.

Requirements

• A passion for IT with the ability to manage and prioritise multiple activities is essential.
• Strong verbal and written communication.
• Experience in an IT Support Role (Minimum 2-3 Years).

Key Responsibilities

• Experience of PC operating systems and Networking (TCP/IP, DNS, DHCP).
• Microsoft Dynamics knowledge would be an advantage, although not essential.
• On-site and remote support.
• Active Directory.
• Anti-Virus.
• Installation of software to desktops and laptops.
• Support for On-Prem and Cloud.
• Technical document upgrades.
• IT escalations.
• Remote monitoring alerts.
• Windows 10 - Office 365 Administration.
• Diagnosis of hardware technical issues.

About Our Client

Our client success is built on hiring exceptional candidates who are passionate about IT and eager to learn from each other.