Graduate IT Support Engineer

NJR Recruitment; Manchester; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading insurer in Manchester is looking for a Graduate IT Support Engineer to provide first-line support and contribute to IT projects. Ideal candidates should have a degree in IT or related field, strong problem-solving skills, and an interest in AI technologies. The role offers an excellent benefits package including bonuses, private medical insurance, and hybrid working options after probation.

Benefits

Excellent pension scheme

Annual performance-based bonus

Private medical insurance

Hybrid working opportunities

25 days’ holiday plus birthday off

Paid wellbeing days

Enhanced family-friendly policies

Career development support

Employee assistance programme

Group life insurance

Holiday purchase scheme

Cycle to work scheme

Season ticket loan

Perks scheme with discounts

Qualifications

• Proactive and curious graduate who enjoys solving problems.
• Self-motivated, organized, and committed to continuous development.

Responsibilities

• Provide first-line technical support to colleagues.
• Deliver efficient resolution of IT issues.

Skills

Problem-solving

Communication

Analytical thinking

Adaptability

Interest in AI tools

Education

Degree in IT, Computer Science, or related field

Tools

Microsoft software

Job description

Graduate IT Support Engineer

Excellent salary plus Bonus and Benefits

We’re looking for a motivated Graduate IT Support Engineer to join a leading insurer’s growing Manchester-based team. This is an excellent opportunity for a recent graduate with a passion for technology, strong problem-solving skills, and an interest in using AI to enhance how systems and people work together. You’ll be joining a supportive, collaborative environment where learning, development, and teamwork are at the heart of everything.

Responsibilities of the Graduate IT Support Engineer:

In this role, you’ll provide essential first-line support to colleagues across the Manchester and London offices while contributing to wider IT projects across several European locations.

• Deliver first-line technical support, resolving IT issues efficiently and professionally.
• Support users with laptops, smartphones, and Microsoft software.
• Collaborate with colleagues across multiple countries as part of a 70+ person IT team.
• Gain exposure to international IT operations and knowledge-sharing projects.
• Occasionally travel to company offices across the UK and Europe.

Requirements:

We’re looking for a proactive, curious graduate who enjoys solving problems and learning new technologies.

• Degree in IT, Computer Science, or a related field (or equivalent experience).
• Strong communication skills and a genuine enjoyment of helping others.
• Analytical thinker with excellent problem-solving ability.
• Adaptable and eager to learn in a fast-paced, international environment.
• Interest in using AI tools and technologies to improve support and efficiency.
• Self-motivated, organised, and committed to continuous development.

Benefits of the Graduate IT Support Engineer:

You’ll be joining a business with a fantastic “One Team” culture, where people live the company DNA and are genuinely valued. The benefits package includes:

• Excellent pension scheme.
• Annual performance-based bonus.
• Private medical insurance.
• Hybrid working opportunities after probation.
• 25 days’ holiday plus your birthday off.
• Paid wellbeing days.
• Enhanced family-friendly policies.
• Career development support, including training and qualifications.
• Employee assistance programme.
• Group life insurance.
• Holiday purchase scheme.
• Cycle to work scheme.
• Season ticket loan.
• Perks scheme with discounts on popular brands.

This is a brilliant opportunity to start your IT career within an international business where collaboration, autonomy, and personal growth are encouraged from day one.

Ready to Launch Your Career?

If you’re excited about this opportunity and ready to kickstart your career in the insurance industry, we’d love to hear from you.

The company is an equal opportunities employer and is committed to treating all people fairly and with dignity irrespective of their age, disability, gender reassignment, marriage or civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.They are an inclusive workplace that celebrates diversity of people and perspectives, valuing the unique contribution of every colleague. The organisation aims to recruit, develop and retain diverse teams with the right mix of talent, skill and potential; selection for roles will be based on individual merit alone.