IT Support Technician

Millbank Holdings; England; Hybrid; GBP 25,000 - 45,000; Full time

Job summary

A forward-thinking technology organization in the UK is seeking an ICT Support Technician to join their dynamic team. In this role, you will provide essential support for ICT systems, ensuring users benefit from reliable and secure technology every day. Ideal candidates should have strong experience in 1st and 2nd line support along with knowledge of Microsoft systems and networking fundamentals. The position offers an engaging environment fostering innovation and continuous learning.

Qualifications

• Proven experience delivering 1st and 2nd line ICT support.
• Strong understanding of Microsoft operating systems, Office 365, and Active Directory.
• Good knowledge of networking fundamentals (DNS, DHCP, TCP/IP).
• Excellent communication, problem-solving, and customer service skills.

Responsibilities

• Provide first and second-line technical support for all ICT systems and users.
• Set up, maintain, and troubleshoot user accounts, access rights, and security settings.
• Respond to and resolve helpdesk requests efficiently, escalating where necessary.
• Recommend and implement improvements to ICT systems and processes.

Skills

1st and 2nd line ICT support

Microsoft operating systems

Office 365

Active Directory

Networking fundamentals

Problem-solving

Customer service

Education

Relevant IT certifications (e.g. CompTIA A+, Microsoft, ITIL Foundation)

Tools

Mobile device management

Remote desktop support

Job description

Are you the kind of person who thrives on solving complex IT challenges and takes pride in being the go-to expert when technology needs to work seamlessly? Can you bring both technical know-how and a people-first approach to deliver exceptional IT support that truly makes a difference every day? Imagine joining a forward-thinking organisation where your ideas, curiosity, and technical creativity help shape the future of how people work – does that sound like your next step?

The Opportunity

This is an exciting opportunity for a motivated ICT Support Technician to join a growing and dynamic technology team during a period of innovation and transformation. You'll play a key role in supporting and maintaining IT systems, ensuring users experience reliable, secure, and efficient technology every day.

As part of an expanding ICT function, you'll have the chance to influence new initiatives, drive improvement, and play a hands‑on role in shaping digital services. This role offers variety, autonomy, and the opportunity to grow your technical skills in a supportive environment that encourages innovation and continuous learning.

Responsibilities

• Provide first and second‑line technical support for all ICT systems and users.
• Set up, maintain, and troubleshoot user accounts, access rights, and security settings.
• Install, configure, and maintain ICT hardware, software, and peripheral devices.
• Respond to and resolve helpdesk requests efficiently, escalating where necessary.
• Support and administer key business systems and bespoke software applications.
• Collaborate with third‑party suppliers to ensure seamless IT operations.
• Manage the onboarding and off‑boarding process for users and ICT assets.
• Maintain and update the ICT asset inventory with accurate records.
• Document system changes, incidents, and resolutions in line with procedures.
• Monitor information security compliance and report issues promptly.
• Recommend and implement improvements to ICT systems and processes.
• Assist with the rollout of ICT projects and business‑wide technology initiatives.

Qualifications & Experience

• Proven experience delivering 1st and 2nd line ICT support.
• Strong understanding of Microsoft operating systems, Office 365, and Active Directory.
• Good knowledge of networking fundamentals (DNS, DHCP, TCP/IP).
• Experience installing, maintaining, and troubleshooting hardware and software.
• Excellent communication, problem‑solving, and customer service skills.
• Ability to prioritise workloads and perform effectively under pressure.
• Familiarity with ITIL service management principles.
• Experience supporting business or ERP systems.
• Knowledge of information security standards (e.g. ISO27001).
• Experience with mobile device management or remote desktop support.
• Relevant IT certifications (e.g. CompTIA A+, Microsoft, or ITIL Foundation).

The Setting for the Role

You'll work as part of a collaborative ICT team with one day per week WFH, supporting users across multiple locations in a professional yet friendly environment. Culture encourages curiosity, innovation, and a proactive approach to solving problems. This is the perfect setting for someone who enjoys technology, thrives on variety, and wants to make a real impact in a fast‑moving organisation.

Millbank Holdings Ltd is an equal opportunities employer committed to creating an inclusive and diverse workforce. We welcome applications from all suitably qualified individuals, regardless of background, and encourage candidates from under‑represented groups to apply.

We are proud to be a member of the Disability Confident Scheme, and we are committed to ensuring an accessible and supportive recruitment process for everyone. If you require any adjustments at any stage, please let us know and we’ll do our best to accommodate.

Millbank operates as both an Employment Agency and an Employment Business.