IT Support Technician

Trusted Technology Partnership; Ringwood; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading IT support provider in Ringwood is seeking an IT Support role to help customers resolve their IT issues through remote support tools. This position offers ongoing training, a profit-sharing scheme, and benefits like private medical insurance. The ideal candidate should have a strong enthusiasm for IT, excellent problem-solving skills, and a commitment to exceptional customer service, with opportunities for progression within the company.

Benefits

Ongoing training and support

Company Profit Share

22 days annual leave plus bank holidays

Private Medical Insurance

Pension Scheme

Fresh fruit and office treats

Qualifications

• Strong enthusiasm for IT and willingness to develop troubleshooting skills.
• Ability to deliver exceptional customer service.
• This role is subject to a clear standard DBS check.

Responsibilities

• Take calls from customers and help resolve their IT issues.
• Use remote support tools to solve and fix issues.
• Keep customers up to date throughout the incident life cycle.

Skills

Enthusiasm for IT

Problem-solving skills

Customer service

Job description

Location: Ringwood, Hampshire, + Hybrid Home Working

Salary: £25,077 + Profit Share + Benefits

Hours: 37.5 hours per week full time

The Role

You will be taking calls from customers and helping to resolve their IT issues; you will be the first point of contact for our customers. This is a fantastic career opportunity for someone wanting to start a career in IT Support. You will be resolving incidents using your own initiative, knowledge and problem-solving skills, using remote support tools to remotely solve and fix issues, keeping customers up to date throughout the incident life cycle.

Skills & Experience

To succeed in this role, you will require a strong enthusiasm for IT, a willingness to develop skills in troubleshooting and problem-solving, and the ability to deliver exceptional customer service.

This role is subject to a clear standard DBS check being received.

The Package

• Ongoing training and support
• Role-specific training is available through Microsoft Learn
• Company Profit Share (first £3,600 is tax free)
• 22 days annual leave plus bank holidays, increasing with length of service
• Birthday as additional paid leave
• Additional paid leave (dependent on company performance)
• Company sick pay policy
• Pension Scheme
• Private Medical Insurance including dental
• Free Parking
• Hybrid Working
• Progression opportunities
• Fresh fruit, the occasional pizza and a posh coffee machine!

Trusted Technology Partnership

Trusted Technology Partnership is specialist provider of IT Infrastructure and Support Services for over 25 years.

We are an Employee Ownership Trust, a growing company and a recent winner of the South Coast Tech Awards, Leadership Team of the Year 2023.

Our core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy.

We encourage our colleagues to progress, including into other teams and departments.

Join our friendly company with a great team and positive company culture. We offer hybrid working at home and in our purpose-built office.