It Support Technician

First Recruitment Services; England; On-site; GBP 25,000 - 35,000; Full time

Job summary

A dynamic managed services company in the UK is seeking an IT Support Technician to join their support team. The role involves providing technical assistance, troubleshooting issues, and managing client support requests. Ideal candidates will have a solid understanding of Windows OS and Microsoft 365, with strong problem-solving and communication skills. Experience in IT support is preferred but not mandatory.

Qualifications

• Experience in IT support or helpdesk roles preferred.
• Solid understanding of Windows OS and Microsoft 365.
• Strong problem-solving skills.
• Excellent communication skills.

Responsibilities

• Respond to client IT support requests via phone and email.
• Troubleshoot hardware, software, and network issues.
• Manage and update support tickets.

Skills

Problem-solving

Teamwork

Communication

Windows OS

Microsoft 365

Tools

Ticketing systems

Job description

You will be working with a fast-growing managed services company that specialises in delivering IT, print, and communications solutions to businesses across the UK. They are looking for an IT Support Technician to join their dynamic support team. This role is the first point of contact for IT support, providing technical assistance, troubleshooting, and resolving issues to keep business operations running smoothly.

IT Support responsibilities:

• Respond to client IT support requests via phone, email, and ticketing systems.
• Troubleshoot hardware, software, network, and peripheral issues.
• Manage and update support tickets, escalating complex issues appropriately.
• Assist with IT installations, upgrades, and ongoing maintenance.
• Communicate clearly and professionally with clients to ensure timely resolution.
• Contribute to maintaining a knowledge base and technical documentation.

Skills & experience required:

• Previous experience in IT support or helpdesk roles preferred but not mandatory.
• Solid understanding of Windows OS, Microsoft 365, and basic networking concepts.
• Strong problem-solving skills and a passion for delivering excellent service.
• Excellent communication skills and ability to work well in a team.
• Relevant IT certifications are a plus.
• Eager to learn and grow professionally.

Wild Recruitment Ltd T/A First Recruitment Services is acting as an employment agency in relation to this vacancy.