Graduate IT Support Engineer

Bureau Land; Manchester; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

An international insurance provider in Manchester is seeking a Graduate IT Support Engineer. This role offers a fantastic opportunity for recent graduates with strong problem-solving skills and an interest in technology, particularly AI. You will provide first-line technical support, collaborate with a large IT team, and enjoy benefits like a hybrid working model, performance-based bonuses, and a comprehensive pension scheme.

Benefits

Excellent pension scheme

Annual performance-based bonus

Private medical insurance

25 days holiday plus your birthday off

Paid wellbeing days

Career development support

Employee assistance programme

Perks scheme with discounts

Qualifications

• Recent graduate with a degree in IT or equivalent experience.
• Enjoy helping others and working in a collaborative environment.
• Self-motivated and committed to continuous development.

Responsibilities

• Deliver first-line technical support and resolve IT issues.
• Support colleagues with IT hardware and software.
• Collaborate with an international IT team.

Skills

Problem-solving skills

Strong communication skills

Analytical ability

Adaptability

Interest in AI

Education

Degree in IT, Computer Science, or a related field

Tools

Microsoft software

Job description

Excellent Salary Plus Bonus And Benefits

We are working with Protector Insurance to recruit a Graduate IT Support Engineer to join their growing Manchester IT team. This is a fantastic opportunity for a recent graduate with a passion for technology, strong problem-solving skills, and an interest in using AI to improve systems and workflows. The role offers exposure to a collaborative and supportive environment where learning, development, and teamwork are at the heart of everything.

Key Responsibilities

• Delivering first-line technical support and resolving IT issues efficiently and professionally.
• Supporting colleagues with laptops, smartphones, and Microsoft software.
• Collaborating with a 70+ person IT team across multiple countries.
• Gaining exposure to international IT operations and knowledge-sharing projects.
• Occasional travel to Protector Insurance offices across the UK and Europe.

Candidate Requirements

• A degree in IT, Computer Science, or a related field (or equivalent experience).
• Strong communication skills and a genuine enjoyment of helping others.
• Excellent analytical and problem-solving ability.
• Adaptability and eagerness to learn in a fast-paced, international environment.
• An interest in using AI tools and technologies to improve efficiency.
• Self-motivation, organisation, and a commitment to continuous development.

Benefits Of The Graduate IT Support Engineer

• Excellent pension scheme.
• Annual performance-based bonus.
• Private medical insurance.
• Hybrid working opportunities after probation.
• 25 days holiday plus your birthday off.
• Paid wellbeing days.
• Enhanced family-friendly policies.
• Career development support, including training and qualifications.
• Employee assistance programme.
• Group life insurance.
• Holiday purchase scheme.
• Cycle to work scheme.
• Season ticket loan.
• Perks scheme with discounts on popular brands.

This is a brilliant opportunity for a graduate to start their IT career within an international business that encourages collaboration, autonomy, and personal growth.

For more information or to apply, please contact us and quote job reference NJR16124.

Protector Insurance is an equal opportunities employer and is committed to treating all people fairly and with respect, regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. They celebrate diversity and value the unique contribution of every colleague.