IT Support Technician

Millbank Holdings Ltd; Shaw; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A technology services provider in the UK is seeking an ICT Support Technician to provide technical support and maintain ICT systems. You'll play a key role in ensuring efficient technology operations and user satisfaction. The ideal candidate has strong technical skills, particularly in Microsoft systems and networking, with excellent communication abilities. This role offers a collaborative atmosphere where innovation is encouraged.

Qualifications

• Proven experience delivering 1st and 2nd line ICT support.
• Strong understanding of Microsoft operating systems, Office 365, and Active Directory.
• Good knowledge of networking fundamentals (DNS, DHCP, TCP/IP).

Responsibilities

• Provide first and second-line technical support for all ICT systems and users.
• Set up, maintain, and troubleshoot user accounts, access rights, and security settings.
• Install, configure, and maintain ICT hardware, software, and peripheral devices.

Skills

1st and 2nd line ICT support

Microsoft operating systems

Office 365

Active Directory

Networking fundamentals

Communication skills

Problem-solving skills

Customer service skills

Job description

Opportunity

Are you the kind of person who thrives on solving complex IT challenges and takes pride in being the go‑to expert when technology needs to work seamlessly? Can you bring both technical know‑how and a people‑first approach to deliver exceptional IT support that truly makes a difference every day? Imagine joining a forward‑thinking organisation where your ideas, curiosity, and technical creativity help shape the future of how people work — does that sound like your next step?

Opportunity

This is an exciting opportunity for a motivated ICT Support Technician to join a growing and dynamic technology team during a period of innovation and transformation. You’ll play a key role in supporting and maintaining IT systems, ensuring users experience reliable, secure, and efficient technology every day.

As part of an expanding ICT function, you’ll have the chance to influence new initiatives, drive improvement, and play a hands‑on role in shaping digital services. This role offers variety, autonomy, and the opportunity to grow your technical skills in a supportive environment that encourages innovation and continuous learning.

Duties and responsibilities

• Provide first and second-line technical support for all ICT systems and users.
• Set up, maintain, and troubleshoot user accounts, access rights, and security settings.
• Install, configure, and maintain ICT hardware, software, and peripheral devices.
• Respond to and resolve helpdesk requests efficiently, escalating where necessary.
• Support and administer key business systems and bespoke software applications.
• Collaborate with third‑party suppliers to ensure seamless IT operations.
• Manage the onboarding and offboarding process for users and ICT assets.
• Maintain and update the ICT asset inventory with accurate records.Document system changes, incidents, and resolutions in line with procedures.
• Monitor information security compliance and report issues promptly.
• Recommend and implement improvements to ICT systems and processes.
• Assist with the rollout of ICT projects and business‑wide technology initiatives.

Qualifications & experience

• Proven experience delivering 1st and 2nd line ICT support.
• Strong understanding of Microsoft operating systems, Office 365, and Active Directory.
• Good knowledge of networking fundamentals (DNS, DHCP, TCP/IP).Experience installing, maintaining, and troubleshooting hardware and software.
• Excellent communication, problem‑solving, and customer service skills.
• Ability to prioritise workloads and perform effectively under pressure.

Nice to have

• Familiarity with ITIL service management principles.
• Experience supporting business or ERP systems.
• Knowledge of information security standards (e.g., ISO27001).
• Experience with mobile device management or remote desktop support.
• Relevant IT certifications (e.g., CompTIA A+, Microsoft, or ITIL Foundation).

Setting

You’ll work as part of a collaborative ICT team with 1 day per week WFH, supporting users across multiple locations in a professional yet friendly environment. Culture encourages curiosity, innovation, and a proactive approach to solving problems. This is the perfect setting for someone who enjoys technology, thrives on variety, and wants to make a real impact in a fast‑moving organisation.

Millbank Holdings Ltd is an equal opportunities employer committed to creating an inclusive and diverse workforce. We welcome applications from all suitably qualified individuals, regardless of background, and encourage candidates from underrepresented groups to apply.

We are proud to be a member of the Disability Confident Scheme, and we are committed to ensuring an accessible and supportive recruitment process for everyone. If you require any adjustments at any stage, please let us know and we’ll do our best to accommodate.

Millbank operates as both an Employment Agency and an Employment Business.