IT Support Technician Apprentice

Back 2 Work Complete Training; Ipswich; On-site; GBP 18,000 - 22,000; Full time

Job summary

A regional IT support company in Ipswich is seeking an IT Apprentice to assist in providing technical support. The apprentice will resolve customer queries and offer guidance on IT equipment usage, while logging issues and maintaining service quality. Ideal candidates will possess strong communication, teamwork, and organisational skills. This role offers an excellent opportunity to kickstart a career in IT support.

Qualifications

• Ability to provide technical support and resolve customer queries.
• Experience in maintaining a high degree of customer service.
• Strong problem-solving skills and ability to work independently.

Responsibilities

• Provide technical support through various channels.
• Log all calls and maintain records of software or hardware issues.
• Assist users with IT equipment and escalated issues as needed.

Skills

Technical support

Good written and oral communication skills

Teamwork skills

Organisational skills

Self-Motivated

Job description

A IT support company has need for an IT Apprentice to help support the technology team. The chosen apprentice will help support customers across the Norfolk and Suffolk region.

• Provide technical support; answering support queries via phone, email & self service
• Supporting users via remote assistance, providing a high level of resolution at first contact
• To maintain a high degree of customer service for all support queries, adhering to all service management principles (Incident Management Process)
• To log all calls on the Service Desk toolset, maintaining a log of any software or hardware problems detected
• Respond to requests from users and help them resolve hardware or software requirements
• Support users in the use of IT equipment by providing necessary guidance and advice
• To escalated more complex calls having captured all relevant information in the ticket
• Independent skills
• Team work skills
• Organisational skills
• Good written and oral communication skills
• Self-Motivated