IT Support Technician

First Recruitment Services; Horsham; On-site; GBP 25,000 - 30,000; Full time

Job summary

A UK-based recruitment agency is seeking an IT Support Technician for their Horsham location. This role involves providing technical assistance and troubleshooting IT issues for clients. Ideal candidates will have experience in IT support, a solid understanding of Windows OS and Microsoft 365, and strong communication skills. The company offers a supportive environment with opportunities for professional growth.

Benefits

On-site parking

Qualifications

• Previous experience in IT support or helpdesk roles preferred.
• Solid understanding of Windows OS and Microsoft 365.
• Strong problem-solving skills and a passion for delivering excellent service.

Responsibilities

• Respond to client IT support requests via phone, email, and ticketing systems.
• Troubleshoot hardware, software, network, and peripheral issues.
• Manage and update support tickets, escalating complex issues.

Skills

IT support experience

Windows OS

Microsoft 365

basic networking concepts

problem-solving

communication skills

Job description

• Position: IT Support Technician
• Salary: £25,000 – £30,000
• Location: Horsham
• Hours: Monday – Friday
• Benefits: On‑site parking

You will be working with a fast‑growing managed services company that specialises in delivering IT, print, and communications solutions to businesses across the UK. They are looking for an IT Support Technician to join their dynamic support team. This role is the first point of contact for IT support, providing technical assistance, troubleshooting, and resolving issues to keep business operations running smoothly.

IT Support responsibilities

• Respond to client IT support requests via phone, email, and ticketing systems.
• Troubleshoot hardware, software, network, and peripheral issues.
• Manage and update support tickets, escalating complex issues appropriately.
• Assist with IT installations, upgrades, and ongoing maintenance.
• Communicate clearly and professionally with clients to ensure timely resolution.
• Contribute to maintaining a knowledge base and technical documentation.

Skills & experience required

• Previous experience in IT support or helpdesk roles preferred but not mandatory.
• Solid understanding of Windows OS, Microsoft 365, and basic networking concepts.
• Strong problem‑solving skills and a passion for delivering excellent service.
• Excellent communication skills and ability to work well in a team.
• Relevant IT certifications are a plus.
• Eager to learn and grow professionally.