Inside Sales jobs in Grande-Bretagne
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One Stop - Customer Service Assistant
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One Stop - Customer Service Assistant
One Stop
Customer Service Advisor
Résumé du poste
A leading parcel distribution company is seeking a skilled Customer Complaints Team member in Smethwick. This role offers a pay rate of £12.21 per hour with hybrid work opportunities and several employee perks including increased holiday allowance and health benefits. If you have a passion for customer service and problem-solving, we encourage you to apply!
Prestations
Qualifications
- Strong communication skills and ability to stay calm under pressure.
- Empathetic with proactive problem-solving mindset.
- Excellent multitasker with attention to detail.
Responsabilités
- Handle inbound and outbound customer complaint calls professionally.
- Investigate and resolve customer issues efficiently.
- Collaborate with internal departments to ensure resolution.
Connaissances
Outils
Join a Leading Parcel Distribution Company - Customer Complaints Team
Location: Smethwick, Birmingham
Pay Rate: £12.21 per hour
Hours: Monday to Friday, 08:00-18:30 (staggered start times, 8-hour shifts)
Hybrid Working: Up to 2 days per week working from home once fully trained
Are you a skilled Customer Service professional with a passion for problem-solving?
Careerlink is currently recruiting experienced individuals to join the Customer Complaints Team of a well-established parcel distribution company. If you're confident handling complex queries, thrive in a fast-paced environment, and can commute to Smethwick - we want to hear from you!
What's in It for You?
- Permanent roles with clear paths for career progression
- Birthday off - enjoy your special day on us!
- First day of school leave for parents
- Holiday purchase scheme to give you more time off
- Private medical healthcare & free eye tests
- Doctor appointment booking assistance
- Increased holiday allowance after probation
- Hybrid work option - up to 2 days remote per week after training
Your Day-to-Day Responsibilities
- Handle inbound and outbound customer complaint calls with professionalism and empathy
- Investigate and resolve customer issues in a timely and efficient manner
- Collaborate with internal departments and depots to ensure resolutions
- Maintain accurate records using CRM systems such as Salesforce
- Use Microsoft Office and Google Workspace tools confidently
What We're Looking For Experience & Skills
- Strong verbal and written communication skills
- Ability to stay calm and focused under pressure
Personal Attributes
- Empathetic, patient, and emotionally resilient
- Proactive and solutions-focused mindset
- Excellent multitasking and attention to detail
- A team player who thrives in a dynamic environment
Ready to Take the Next Step?
Send us your CV along with your availability for interview - we look forward to meeting you!
Registered in England No. 4462246 VAT No. 784226218
* Le salaire de référence se base sur les salaires cibles des leaders du marché dans leurs secteurs correspondants. Il vise à servir de guide pour aider les membres Premium à évaluer les postes vacants et contribuer aux négociations salariales. Le salaire de référence n’est pas fourni directement par l’entreprise et peut pourrait être beaucoup plus élevé ou plus bas.
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