One Stop - Customer Service Assistant

One Stop; Burton-on-Trent; On-site; GBP 18,000 - 25,000; Full time

Job summary

A leading convenience store chain seeks a Customer Service Assistant for its Burton-on-Trent location. This key role involves delivering outstanding service, maintaining store appearance, and actively engaging with customers to enhance their shopping experience. The ideal candidate is passionate about customer service and enjoys working in a dynamic team environment.

Benefits

10% discount in One Stop

15% discount at Tesco on certain weekends

20% discount on F&F Clothing

Discounted eye care through Vision Express

Annual leave and retirement plans

Optional private medical insurance

Mental health support services

Qualifications

• Passionate about serving customers and providing excellent service.
• Participates in feedback processes and engages in team activities.
• Understands safety and operational procedures.

Responsibilities

• Serve customers and deliver outstanding service with passion.
• Maintain store cleanliness and stock shelves as needed.
• Potentially run the shift in absence of a leader.

Skills

Customer service

Communication

Teamwork

Job description

One Stop • Onestop Burton • Apply by 13-Jul-2025

About the role

What is in it for you

Job Description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.

You will play an important role in the day-to-day operations of our store by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

Since the customer is at the heart of everything we do, you will constantly seek ways to improve service through on-the-job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For

• Knowing your customers and serving them with passion and pride, delivering natural service.
• Encouraging customers to provide feedback via the ‘have your say’ survey.
• Working across all areas of the store including online, tills, replenishment, vending, and stock routines to meet customer needs.
• Applying your training to ensure safe working practices.
• Participating in seasonal, community, and charity events to create an inclusive atmosphere.
• Understanding your store’s performance and your role in delivering profit.
• Living the company's values, making everyone feel welcome, and following policies.
• Clocking in and out at the start and end of your shift to ensure accurate pay.
• Following security procedures and using safety equipment to keep everyone safe.
• Following the think 25 policy when serving age-restricted products.
• Responding promptly to assistance calls or interventions, explaining your actions to customers.
• Keeping the store clean, tidy, and organized, with clear aisles.
• Potentially running the shift in the absence of your Shift Leader or Store Manager.
• Following all training to ensure safety and legality.
• If applicable, managing the day-to-day operations of the Post Office, including passing necessary background checks.

Flexible Working

We support flexible working arrangements to accommodate different life situations. Discuss your needs during the application process.

Core Purpose

Serving our customers, communities, and planet better every day.

Values

• Customer-centric approach
• Respectful treatment of each other
• Working together as one team
• Making things easier

About us

One Stop Stores Limited operates over 1,000 convenience stores across Great Britain with more than 10,500 colleagues. Our stores are open seven days a week from 7am to 10pm, offering a wide range of products and services including Post Office, vending, and more.

We are proud to be a Disability Leader Level 3 and committed to inclusive recruitment. For accessibility support, click here.

Please Note

Applicants must be above school leaver age. For details, click here.

Benefits

• 10% discount in One Stop
• 10% discount at Tesco & Tesco Cafe (increased to 15% on certain weekends)
• 20% discount on F&F Clothing in Tesco Stores
• 10% discount at Tesco Mobile and exclusive deals
• 20% off insurance at Tesco Bank
• Discounted eye care through Vision Express
• Discounts at Tesco Pharmacy, including health checks and flu jabs
• Cash plan, savings schemes, and various colleague discounts
• Support services including 24/7 GP access and mental health support
• Annual leave and retirement plans
• Optional benefits like private medical insurance and car allowance