One Stop - Customer Service Assistant

One Stop; Chichester; On-site; GBP 20,000 - 24,000; Full time

Job summary

One Stop, a subsidiary of Tesco, is seeking a passionate Customer Service Assistant in Chichester. The successful candidate will provide exceptional service while supporting the team in store management tasks and ensuring a welcoming atmosphere for customers.

Benefits

10% discount in One Stop

10% discount at Tesco & Tesco Cafe

20% discount on F&F Clothing in Tesco

Discounted eye care via Vision Express

Additional benefits including health checks

Qualifications

• Strong customer service and communication skills.
• Ability to work in a fast-paced environment.
• Commitment to safety and operational policies.

Responsibilities

• Provide excellent customer service and assistance.
• Maintain store appearance and stock levels.
• Assist in managing operations in the absence of leadership.

Skills

Customer Service

Teamwork

Communication

Attention to Detail

Education

School-leaver age or above

Job description

One Stop • Chichester • Apply by 17-Jul-2025

About the role

What is in it for you

Job Description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.

You will play an important role in the day-to-day operations of our store by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

Since the customer is at the heart of everything we do, you will constantly seek ways to improve service through on-the-job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For

• Knowing your customers and serving them with passion and pride, providing natural, great service.
• Encouraging customers to give feedback via the ‘have your say’ survey.
• Working across all store areas including online, tills, replenishment, vending, and stock routines to meet customer needs.
• Applying your training to ensure safe working practices.
• Participating in seasonal, community, and charity events to create an inclusive atmosphere.
• Being knowledgeable about store performance and understanding your role in delivering profit.
• Living our values, making everyone feel welcome, and following policies.
• Clocking in and out at the start and end of shifts for accurate payment.
• Keeping yourself, colleagues, and customers safe by following security procedures and wearing safety equipment.
• Following the think 25 policy when serving age-restricted products.
• Responding quickly to assistance calls or interventions, explaining your actions to customers.
• Maintaining a clean, tidy, and organized store environment.
• Potentially managing the shift in the absence of your Shift Leader or Store Manager.
• Following all training to ensure safety and legal compliance.
• If applicable, managing daily operations of the Post Office, including passing necessary background checks.

Flexible Working

We support flexible working arrangements. Discuss your needs with us during the application process.

Core Purpose

Serving our customers, communities, and planet better every day.

Values

• Customers are at the heart of everything we do
• We treat each other well
• We work together as one team
• We make things easier

About us

One Stop Stores Limited operates over 1,000 stores across Great Britain, employing more than 10,500 colleagues. Our stores are open daily from 7am to 10pm, offering a wide range of products and services, including Post Office, cash machines, and vending solutions.

Part of Tesco since 2003, we are committed to an inclusive recruitment process and support accessibility needs.

Please Note

Applicants must be above school-leaver age. Details available via our website.

Benefits

• 10% discount in One Stop
• 10% discount at Tesco & Tesco Cafe (15% on certain weekends)
• 20% discount on F&F Clothing in Tesco
• 10% discount at Tesco Mobile
• 20% off insurance products at Tesco Bank
• Discounted eye care via Vision Express
• Additional benefits including health checks, cash plans, savings schemes, and support services.