One Stop - Customer Service Assistant

One Stop; Birmingham; On-site; GBP 18,000 - 22,000; Full time

Job summary

One Stop is seeking a Customer Service Assistant to join its team in Birmingham. In this dynamic retail role, you will provide excellent customer service, assist with store operations, and maintain a welcoming environment. Ideal candidates will demonstrate a passion for customer service, teamwork, and safety practices, ensuring a positive shopping experience for all customers.

Benefits

Discounts

Health services

Pension schemes

Flexible working options

Qualifications

• Passion for serving customers.
• Ability to work in a fast-paced environment.
• Understanding of safety procedures.

Responsibilities

• Provide excellent customer service and support.
• Stock shelves and process payments.
• Maintain a clean and organized store environment.

Skills

Customer Service

Teamwork

Communication

Job description

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One Stop - Customer Service Assistant, Birmingham

Client: One Stop

Location: Birmingham, United Kingdom

Job Category: Other

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EU work permit required: Yes

Job Reference:

5f2f993da798

Job Views:

9

Posted:

22.06.2025

Expiry Date:

06.08.2025

Job Description:

One Stop • Birmingham • Apply by 10-May-2025

About the role

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.

You will play an important role in the day-to-day operations of our store by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

Since the customer is at the heart of everything we do, you will be constantly looking for ways to improve service through on-the-job coaching and feedback.

With your guidance, your store will remain a safe place to work and shop.

You will be Responsible For

• Serving customers with passion and pride, providing natural and great service.
• Encouraging customers to give feedback via the ‘have your say’ survey.
• Working across all store areas including online, tills, replenishment, vending, and stock routines to meet customer needs.
• Practicing safe working methods based on training.
• Participating in seasonal, community, and charity events to create an inclusive atmosphere.
• Understanding store performance and contributing to profit.
• Living our values, making everyone feel welcome, and following policies.
• Clocking in and out at shifts for accurate pay.
• Following security procedures and wearing safety equipment where available.
• Following the think 25 policy when serving age-restricted products.
• Responding promptly to assistance calls or interventions at self-service checkouts and explaining actions to customers.
• Maintaining a clean, tidy, and organized store environment.
• Potentially managing shifts in absence of supervisors.
• Following all safety and legal training.

Note: If the store has a Post Office Local, duties include managing daily operations and passing background checks. Failure to pass these checks will result in withdrawal of the job offer.

Flexible Working

We support flexible working arrangements to accommodate different life situations. Discuss your needs during application.

Core Purpose

Serving our customers, communities, and planet better every day.

Values

• Customers are at the heart of everything we do
• We treat each other well
• We work as one team
• We make things easier

About us

One Stop Stores Limited operates over 1,000 stores across Great Britain, employing over 10,500 colleagues. Our stores are open daily from 7am to 10pm, offering a wide range of products and services, including Post Office, cash machines, and vending solutions. We are part of Tesco, with stores supported from three distribution centers.

Additional Information

We value our colleagues and offer benefits such as discounts, health services, pension schemes, and flexible working options.