One Stop - Customer Service Assistant

One Stop; Barnsley; On-site; GBP 20,000 - 25,000; Full time

Job summary

Une opportunité passionnante de rejoindre l'équipe de One Stop en tant qu'assistant au service client. Vous jouerez un rôle clé dans les opérations quotidiennes du magasin, en fournissant un excellent service client et en garantissant que la boutique est accueillante et bien approvisionnée. Avec une culture qui valorise le respect et le travail d'équipe, cette position est idéale pour toute personne passionnée par le service clients dans un environnement de vente au détail dynamique.

Benefits

10% discount in One Stop

10% discount at Tesco

20% off F&F Clothing

Access to employee health services

Retirement Savings Plan

Qualifications

• Expérience dans un environnement de vente au détail souhaitée.
• Capacité à proposer un service exceptionnel aux clients.
• Disponibilité pour travailler selon des horaires flexibles.

Responsibilities

• Servir les clients avec passion et enthousiasme.
• Maintenir un environnement de magasin propre et organisé.
• Participer aux événements saisonniers et communautaires.

Skills

Service à la clientèle

Travail en équipe

Adaptabilité

Job description

One Stop • Kendray, Barnsley • Apply by 24-Jul-2025

About the role

What is in it for you

Job Description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.

You will play an important role in the day-to-day operations of our store by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

Since the customer is at the heart of everything we do, you will constantly seek ways to improve service through on-the-job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For

• Serving customers with passion and pride, providing natural, great service.
• Encouraging customers to give feedback via the ‘Have Your Say’ survey.
• Working across all store areas including online, tills, replenishment, vending, and stock routines to meet customer needs.
• Applying training to ensure all work is done safely.
• Participating in seasonal, community, and charity events to create an inclusive atmosphere.
• Understanding store performance and your role in delivering profit.
• Living our values, making everyone feel welcome, and following policies.
• Clocking in and out at the start and end of shifts for accurate pay.
• Following security procedures and wearing safety equipment to keep everyone safe.
• Following the Think 25 policy when serving age-restricted products.
• Responding promptly to assistance calls or interventions on self-service checkouts, explaining actions to customers.
• Maintaining a clean, tidy, and organized store environment.
• Possibly running shifts in the absence of the Shift Leader or Store Manager.
• Following all training to ensure safety and legality.
• If applicable, managing daily Post Office operations, including passing necessary background checks; failure to pass will withdraw the job offer.

Flexible Working

We support flexible working arrangements. Discuss your needs during the application process—whether you're starting your career, caring for someone, nearing retirement, or balancing other commitments.

Core Purpose

Serving our customers, communities, and planet better every day.

Values

• Customers are at the heart of everything we do
• We treat each other with respect
• We work together as one team
• We make things easier

About us

One Stop Stores Limited operates over 1,000 convenience stores across Great Britain, employing more than 10,500 colleagues. Our stores are open seven days a week from 7am to 10pm, offering a range of food, household essentials, and additional services like Post Office, cash machines, and more.

As a Tesco subsidiary since 2003, we operate from three distribution centers and serve communities throughout England and Wales.

We are proud to be a Level 3 Disability Leader and committed to an inclusive recruitment process. For accessibility support, please click here.

Note

Applicants must be above school leaver age. Check your country’s age requirements here.

Benefits

• 10% discount in One Stop
• 10% discount at Tesco & Tesco Cafe (increased to 15% on every 4-week pay weekend)
• 20% discount on F&F Clothing in Tesco Stores
• 10% discount at Tesco Mobile, including shared deals with friends & family
• 20% off car, pet, and home insurance at Tesco Bank
• Discounted eye care through Vision Express
• Discounts at Tesco Pharmacy, including 50% off health checks and flu jabs
• Discounted Simply Health cash plan
• Exclusive savings via Colleague Deals and Discounts
• Save as You Earn scheme
• WeCare support services, including 24/7 online GP, mental health support, and more
• Annual leave increases with service length
• Retirement Savings Plan
• Life Assurance
• Car Allowance (if applicable)
• Private Medical Insurance (if applicable)
• Flexible working options to suit different needs