Customer Service Advisor

Careerlink Ltd; Smethwick; Hybrid; GBP 25,000 - 32,000; Full time

Job summary

A leading parcel distribution company is seeking a skilled Customer Complaints Team member in Smethwick. This role offers a pay rate of £12.21 per hour with hybrid work opportunities and several employee perks including increased holiday allowance and health benefits. If you have a passion for customer service and problem-solving, we encourage you to apply!

Benefits

Permanent roles with clear career progression

Birthday off

First day of school leave for parents

Holiday purchase scheme

Private medical healthcare

Free eye tests

Doctor appointment booking assistance

Increased holiday allowance after probation

Hybrid work option

Qualifications

• Strong communication skills and ability to stay calm under pressure.
• Empathetic with proactive problem-solving mindset.
• Excellent multitasker with attention to detail.

Responsibilities

• Handle inbound and outbound customer complaint calls professionally.
• Investigate and resolve customer issues efficiently.
• Collaborate with internal departments to ensure resolution.

Skills

Communication

Problem-solving

Multitasking

Tools

Salesforce

Microsoft Office

Google Workspace

Job description

Join a Leading Parcel Distribution Company - Customer Complaints Team

Location: Smethwick, Birmingham
Pay Rate: £12.21 per hour
Hours: Monday to Friday, 08:00-18:30 (staggered start times, 8-hour shifts)
Hybrid Working: Up to 2 days per week working from home once fully trained

Are you a skilled Customer Service professional with a passion for problem-solving?

Careerlink is currently recruiting experienced individuals to join the Customer Complaints Team of a well-established parcel distribution company. If you're confident handling complex queries, thrive in a fast-paced environment, and can commute to Smethwick - we want to hear from you!

What's in It for You?

• Permanent roles with clear paths for career progression
• Birthday off - enjoy your special day on us!
• First day of school leave for parents
• Holiday purchase scheme to give you more time off
• Private medical healthcare & free eye tests
• Doctor appointment booking assistance
• Increased holiday allowance after probation
• Hybrid work option - up to 2 days remote per week after training

Your Day-to-Day Responsibilities

• Handle inbound and outbound customer complaint calls with professionalism and empathy
• Investigate and resolve customer issues in a timely and efficient manner
• Collaborate with internal departments and depots to ensure resolutions
• Maintain accurate records using CRM systems such as Salesforce
• Use Microsoft Office and Google Workspace tools confidently

What We're Looking For Experience & Skills

• Strong verbal and written communication skills
• Ability to stay calm and focused under pressure

Personal Attributes

• Empathetic, patient, and emotionally resilient
• Proactive and solutions-focused mindset
• Excellent multitasking and attention to detail
• A team player who thrives in a dynamic environment

Ready to Take the Next Step?
Send us your CV along with your availability for interview - we look forward to meeting you!

Registered in England No. 4462246 VAT No. 784226218