Customer Care Order Processor

K2 Recruitment; Bicester; On-site; GBP 28,000; Full time

Job summary

A Bicester-based innovative global company is seeking a Customer Care Order Processor. This permanent role offers the chance to join a dynamic team where you'll process orders, manage customer interactions, and support logistics. With excellent attention to detail and data entry skills, you will thrive in this supportive environment. Enjoy 25 days off plus your Birthday and bank holidays while contributing to the company's success.

Benefits

25 days of annual leave plus Birthday and bank holidays

On-the-job training

Qualifications

• Previous data entry experience ideally in a similar role.
• Ability to prioritize and manage workloads effectively.
• Excellent concentration and logical approach to work.

Responsibilities

• Input customer orders into the ordering system accurately.
• Monitor orders and liaise with logistics for timely delivery.
• Manage and respond to customer queries effectively.

Skills

Attention to detail

Communication skills

Data entry

Job description

An exciting opportunity has arisen to join a Bicester-based company as a Customer Care Order Processor. If you enjoy being part of a large team working towards a common goal this could be the role for you.

This permanent role is a wonderful opportunity to work for a professional and innovative global company who are a leader in their field of expertise.
As a Customer Care Order Processor, your duties will include:

• Input customer orders into the ordering system, ensuring all information is up to date
• Receiving and sorting inbound customer orders ready for processing
• Preparing and shipping outbound mail
• Manage and respond to queries
• Monitor orders and liaising with logistical personnel to ensure delivery times
• Process orders in compliance with Corporate Work Instructions
• Validate customer orders and communicate directly with customers when required
• Scan file customer paperwork
• Cut & Scan impressions for custom device orders
• Create and manage order queries in CRM Salesforce
• Capture customer interactions in CRM Salesforce, including customer complaints in compliance with regulatory requirements
• Process orders to meet department quality and productivity targets
• Develop good rapport with customers

To be considered for the Customer Care Order Processor role you will have previous data entry experience ideally from within a similar role, have excellent attention to detail, and fabulous concentration. You must possess the ability to prioritise and juggle workloads, with a drive to meet and surpass goals. You must be logical in your approach to work with excellent communication skills and confidence to liaise with colleagues globally. As this is primarily a data entry role you must be comfortable sitting at a computer and entering data repeatedly.

As the Customer Care Order Processor, you will be part of a large and growing team, who look after and support each other daily. With on-the-job training. Hours of work are Monday to Friday 9 am until 5 pm and 25 days plus your Birthday and bank holidays, this role is offering £27,500 per annum.

This role will not be around for long, please apply today.

K2 Recruitment is acting as an Employment Agency in relation to this vacancy.

K2 Recruitment, 5 London Road, Bicester, Oxfordshire OX26 6BU
Tel: [phone] or 01295 709300 . Fax: [phone]
Email: [e-mail]