One Stop - Customer Service Assistant

One Stop; Portsmouth; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading company seeks a Customer Service Assistant in Portsmouth. You'll enhance customer experience and assist in daily operations within a fast-paced retail environment. Attend community events and contribute positively to the store atmosphere while ensuring customer satisfaction and safety.

Benefits

10% Discount in One Stop

10% Discount at Tesco & Tesco Cafe

20% Discount on F&F Clothing

Discounted eye care through Vision Express

Private Medical Insurance (if applicable)

Qualifications

• Ability to serve customers passionately and with pride.
• Knowledge of store operations and safety procedures.
• Experience with feedback mechanisms.

Responsibilities

• Provide customer service and maintain store appearance.
• Process payments and stock shelves.
• Engage in community and charity events.
• Ensure safety and legality in operations.

Skills

Customer Service

Communication

Teamwork

Job description

One Stop • Portsmouth • Apply by 31-Jul-2025

About the role

What is in it for you

Job Description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.

You will play an important role in the day-to-day operations of our store by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

As the customer is at the heart of everything we do, you will constantly look for ways to improve service through on-the-job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For

• Knowing your customers and serving them with passion and pride, providing great natural service.
• Encouraging customers to give feedback through completing the ‘have your say’ survey.
• Working across all store areas including online, tills, replenishment, vending, and stock routines to meet customer needs.
• Applying the training received to ensure safety at work.
• Participating in seasonal, community, and charity events to create an inclusive atmosphere.
• Being knowledgeable about store performance and understanding your role in delivering profit.
• Living our values, making everyone feel welcome, and following policies.
• Clocking in and out at the start and end of shifts for accurate payment.
• Keeping yourself, colleagues, and customers safe by following security procedures and wearing safety equipment.
• Following the think 25 policy when serving age-restricted products.
• Responding promptly to assistance calls or interventions at self-service checkouts, explaining actions to customers.
• Maintaining a clean, tidy, and organized store environment.
• Potentially running shifts in the absence of the Shift Leader or Store Manager.
• Following all training to ensure safety and legality.

If this store has a Post Office Local, your duties will include managing daily operations of the post office, which requires passing a Post Office Financial and criminal background check. If these checks fail, the job offer will be withdrawn.

Flexible Working

We welcome discussions about flexible working to support your life circumstances, whether you're starting your career, caring for others, nearing retirement, or adapting to parenthood.

Core Purpose

Serving our customers, communities, and planet a little better every day.

Values

• Our customers are at the heart of everything we do
• We treat each other how we like to be treated
• We work together as one team
• We make things easier

About us

One Stop Stores Limited operates over 1,000 convenience stores across Great Britain, employing more than 10,500 colleagues. Our stores are open seven days a week, offering a wide range of food, household essentials, and services like cash machines, Post Office, PayPoint, lottery, and vending solutions.

Part of Tesco since 2003, we operate from three distribution centers and serve communities throughout England and Wales.

Accessibility

We’re proud to be accredited Disability Leader Level 3 and committed to an inclusive recruitment process. For accessibility support, please click here.

Note

We only recruit individuals who have passed the school leaver’s age. For details, click here.

Benefits

• 10% Discount in One Stop
• 10% Discount at Tesco & Tesco Cafe (increased to 15% on 4-weekly pay weekends)
• 20% Discount on F&F Clothing in Tesco Stores
• 10% discount at Tesco Mobile, including Colleague Deals
• 20% off car, pet, and home insurance at Tesco Bank
• Discounted eye care through Vision Express
• Discounted health checks at Tesco Pharmacy
• Discounted cash plan through Simply Health
• Exclusive deals with various retailers, days out, gyms, and more
• Save as you earn scheme
• WeCare support services including online GP, mental health support, and wellness programs
• Annual leave increases with service length
• Retirement Savings Plan
• Life Assurance
• Car Allowance (if applicable)
• Private Medical Insurance (if applicable)
• Flexible working options such as part-time, job shares, phased retirement, and shift patterns