Customer Service Agent

KINGSGATE RECRUITMENT; Staines-upon-Thames; On-site; GBP 28,000; Full time

Job summary

A leading company in IT solutions for the healthcare sector is looking for a Customer Services Agent to provide essential support for their products and services. You will handle customer inquiries through various channels while ensuring compliance with operating procedures. The role requires strong communication and problem-solving skills, along with relevant experience, to effectively assist customers.

Qualifications

• 3+ years Customer Service Experience - Essential.
• Knowledge of the healthcare/ medical industry - Desirable.
• SAAS experience and management experience - Desirable.

Responsibilities

• Log and resolve first line customer service fault calls.
• Support rollout of systems and assist in data gathering for new customers.
• Manage specialist acquisition from registration to subscription.

Skills

Customer Service

Web-based technologies

Windows Operating System

Interpersonal Skills

Communication Skills

Problem Solving

Empathy

Education

GCSE

Job description

Our client provides an extensive range of specialised IT solutions and systems for the private healthcare market including practice management systems, online billing, secure messaging and clinical coding tools. They are now seeking a Customer Services Agent to join their fast growing team. You will be expected to provide customer support for a range of products and services, engaging with customers via telephone, live chat and e-mail.

Salary: £28,000

The Role

• Log and resolve first line customer service fault calls, ensuring attention, resolution and appropriate escalation of reported faults.
• Resolving Provider and Insurer issues
• Understand and comply with Customer Service operating procedure, service level agreements and associated targets
• Understand and comply with Information Security and Data Protection procedures.
• Support rollout of systems as directed by Team Manager
• Support, as requested, testing of new systems.
• Assessing call severity and passing to 2nd level support.
• Assist in data gathering required for new customers.
• Support pre-sales and sales activities by handling incoming enquiries from prospective customers.
• Manage specialist acquisition from registration to subscription – by providing support, online training and ongoing communication.

The Person

Qualifications

• Educated to GCSE level.

Knowledge & Experience

• Latest Windows Operating System (essential).
• Web-based technologies (Essential).
• 3+ years Customer Service Experience (Essential).
• Knowledge of healthcare/ medical industry (Desirable).
• SAAS experience (Desirable).
• 3 + Years management experience (Desirable).

Professional and Personal Skills

• Hands -on approach.
• Excellent telephone manner.
• Strong Interpersonal and communication skills.
• Copes well under pressure.
• Flexible approach to work / multi-tasking. •
• Work independently without supervision.
• Take a logical approach to problem solving.
• Empathise with customer situation.
• Good listening skills.
• Organised.
• Strong desire to assist customers.
• Friendly outgoing personality.
• Ability to demystify technical issues using plain language.
• Team player.
• Pro-active and show initiative

Please get in touch with the team on 02085497212 or submit your CV using the link below