One Stop - Customer Service Assistant

One Stop; Royal Tunbridge Wells; On-site; GBP 18,000 - 22,000; Full time

Job summary

One Stop is seeking a Customer Service Assistant to join their team in a lively retail environment. The role involves delivering outstanding customer service, managing daily operations, and ensuring a safe and inviting shopping experience for all customers. Join a committed team and enjoy benefits such as discounts at One Stop and Tesco.

Benefits

10% discount in One Stop

10% discount at Tesco & Tesco Cafe

20% discount on F&F Clothing

Discounted eye care

Discounted health checks

Responsibilities

• Provide excellent customer service and support daily operations.
• Assist in stocking shelves and maintaining store appearance.
• Promote customer feedback and ensure a safe shopping environment.

Skills

Customer Service

Teamwork

Safety Practices

Communication

Job description

One Stop • Rusthall, Tunbridge Wells • Apply by 29-Jun-2025

About the role

What is in it for you

Job Description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.

You will play an important role in the daily operations of our store by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

Since the customer is at the heart of everything we do, you will constantly seek ways to improve service through on-the-job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For

• Knowing your customers and serving them with passion and pride, providing great natural service.
• Encouraging customers to give feedback via the ‘have your say’ survey.
• Working across all store areas including online, tills, replenishment, vending, and stock routines to meet customer needs.
• Applying training to ensure safe working practices.
• Participating in seasonal, community, and charity events to create an inclusive atmosphere.
• Being knowledgeable about store performance and understanding your role in delivering profit.
• Living our values, making everyone feel welcome, and following policies.
• Clocking in and out at the start and end of shifts for accurate payment.
• Following security procedures and wearing safety equipment to keep everyone safe.
• Following the think 25 policy when serving age-restricted products.
• Responding promptly to assistance calls or interventions on self-service checkouts and explaining actions to customers.
• Maintaining a clean, tidy, and organized store environment.
• Potentially running the shift in the absence of the Shift Leader and Store Manager.
• Following all training to ensure safety and legal compliance.
• If applicable, managing the day-to-day operations of the Post Office, including passing necessary background checks.

Flexible Working

We welcome discussions about flexible working to support your life circumstances and career stage.

Core Purpose

Serving our customers, communities, and planet a little better every day.

Values

• Our customers are at the heart of everything we do
• We treat each other how we like to be treated
• We work together as one team
• We make things easier

About us

One Stop Stores Limited operates over 1,000 stores across Great Britain, employing more than 10,500 colleagues. Our stores offer a wide range of products and services, including cash machines, Post Office, parcel services, bill payments, lottery, and vending solutions like Costa Coffee and Tango Ice Blast.

Part of Tesco since 2003, we operate from three distribution centres and serve communities throughout England and Wales.

Accessibility and Inclusion

We’re proud to be a Disability Leader Level 3 and committed to an inclusive recruitment process. For support options, click here.

Note

We only recruit individuals who have passed the school leaver’s age. For details, click here.

Benefits

• 10% discount in One Stop
• 10% discount at Tesco & Tesco Cafe (increased to 15% on certain weekends)
• 20% discount on F&F Clothing in Tesco Stores
• 10% discount at Tesco Mobile
• 20% off car, pet, and home insurance at Tesco Bank
• Discounted eye care through Vision Express
• Discounted health checks and flu jabs at Tesco Pharmacy
• Discounted cash plans and exclusive retailer deals
• Annual savings schemes, support services, and insurance options