Customer Service Representative

William Hill; Leeds; On-site; GBP 10,000 - 25,000; Full time

Job summary

A leading company in the betting industry is looking for a Shop Colleague to enhance customer experiences in their shops. You’ll be responsible for processing bets, assisting customers, and promoting safer gambling practices. The position supports personal development with opportunities for growth and comes with a competitive compensation package, including bonuses and health benefits.

Benefits

28 days holiday plus paid day off for birthday

Quarterly performance bonus

Pension plan with 4% matching

Discounts in high street shops

Subsidised travel for London roles

Qualifications

• Age 18+ (it’s a legal requirement).
• Passion for delivering great customer service.
• Strong interpersonal and empathy skills.

Responsibilities

• Welcoming customers with a friendly face.
• Processing bets and assisting with customer queries.
• Building relationships with customers.

Skills

Customer Service

Interpersonal Skills

Empathy

Job description

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Job description People don’t just come here to place bets, they come for the experience. And you will be at the heart of it all. Careers in our shops are about much more than simply taking bets. Our colleagues are the backbone of our business and working in retail at William Hill is really about getting to know our customers and the communities in which we live and work. If you’re a people person, you’ll love working here. What’s more, you’ll have the support, training, and encouragement to build a career that goes one better, with plenty of incentives to keep you motivated along the way!

You will be responsible for:

• Welcoming customers with a friendly face
• Processing bets and assisting with customer queries
• Helping customers by demonstrating how to use betting terminals
• Building relationships with our customers and providing an excellent customer service
• Championing safer gambling at all times
• Supporting managers with shop displays and opening / closing activities as required

Working Patterns:

• Our shops have a variety of opening times between 8am-10pm, Monday to Sunday
• Shifts are devised on a rota basis and are subject to change, including evening and weekend work

What do you need to be successful?

• Age 18+ (it’s a legal requirement)
• A passion for delivering great customer service
• Strong interpersonal and empathy skills with the ability to engage with customers from all walks of life

What's in it for you?

We offer a range of competitive benefits because we care about our people and their development. From financial benefits to our health and wellbeing initiatives, we want you to know that, at William Hill, we’re on your side:

• Working hours: We’ve a range of full and part-time hours on offer.
• Compensation: We pay the National Living Wage as a minimum, not just to people aged over 25. What’s more, you can earn a quarterly performance bonus too.
• Holiday entitlement: You’ll be entitled to 28 days holiday, plus an extra paid day off for your birthday.
• Pension plan: We’ll match your pension contributions to 4%.
• Perks and discounts: When you’re part of William Hill, you’ll enjoy great discounts in high street shops, cinemas and even holidays.
• Subsidised travel: For roles based in London, you’ll enjoy access to our heavily discounted Zone 1-6 Oyster card for convenient, reduced cost commuting.
• Training and development: We do right by our people, promoting from within and nurturing a culture where people want to join and love to stay. We’ll support your growth with career development opportunities.