One Stop - Customer Service Assistant

One Stop; Henley-in-Arden; On-site; GBP 18,000 - 22,000; Full time

Job summary

One Stop is seeking a Customer Service Assistant for their Henley-in-Arden store. This role involves providing top-notch customer service, maintaining store standards, and engaging with the community. The ideal candidate will contribute to a welcoming environment while ensuring operational efficiency and safety.

Benefits

Staff discounts

Pension schemes

Wellbeing support

Flexible working options

Qualifications

• Passion for serving customers and providing great service.
• Ability to work in a fast-paced environment.
• Commitment to safety and training compliance.

Responsibilities

• Providing excellent customer service and feedback collection.
• Stocking shelves and maintaining store appearance.
• Participating in seasonal and community events.

Skills

Customer service

Communication

Teamwork

Job description

One Stop • Henley-in-Arden • Apply by 31-Aug-2025

About the role

What is in it for you

Job Description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast-paced retail environment where no day is the same.

You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on-the-job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For

• Knowing your customers and serving them with passion and pride, giving great natural service.
• Encouraging customers to give feedback on their shopping trip through completing the ‘have your say’ survey.
• Working across all areas of the store including online, the tills, replenishment, vending, and stock routines to meet customer needs.
• Applying the training received to ensure safe working practices.
• Participating in seasonal, community, and charity events to create an inclusive atmosphere.
• Being knowledgeable about store performance, understanding your role in delivering profit.
• Living our values, making everyone feel welcome, and following store policies.
• Ensuring accurate clocking in and out at the start and end of shifts.
• Keeping yourself, colleagues, and customers safe by following security procedures and wearing safety equipment where available.
• Following the 'think 25' policy when serving age-restricted products.
• Responding quickly to assistance calls or interventions on self-service checkouts, explaining actions to customers.
• Maintaining a clean, tidy, and organized store environment.
• Possibly running the shift in the absence of the Shift Leader or Store Manager.
• Following all training to keep safety and legal compliance.
• If the store has a Post Office Local, duties will include managing daily operations of the post office, which requires passing a background check. Failure to pass will result in withdrawal of the job offer.

Flexible Working

We welcome discussions about flexible working arrangements to support your individual needs and circumstances.

Core Purpose

Serving our customers, communities, and planet a little better every day.

Values

• Our customers are at the heart of everything we do
• We treat each other how we like to be treated
• We work together as one team
• We make things easier

About us

One Stop Stores Limited operates over 1,000 convenience stores across Great Britain, employing more than 10,500 colleagues. Our stores are open seven days a week, offering a wide range of food, household essentials, and additional services like Post Office, cash machines, and vending solutions.

Part of Tesco since 2003, we operate from three distribution centers and serve various communities throughout England and Wales.

Accessibility & Benefits

We are committed to an inclusive recruitment process and support accessibility needs. Benefits include staff discounts, pension schemes, insurance, flexible working, and wellbeing support.