Customer Advisor (Airport)

Boots; City of Edinburgh; On-site; GBP 80,000 - 100,000; Full time

Job summary

Boots seeks a Customer Advisor to enhance customer experience through effective communication and teamwork. This role involves assisting shoppers, promoting in-store offers, and keeping the store organized. Competitive pay and training are provided, making it ideal for those starting or changing careers.

Benefits

Boots Retirement Savings Plan

Discretionary annual bonus

Generous employee discounts

Enhanced leave pay for parents

Flexible benefits scheme

24/7 counselling access

Qualifications

• Excel in a fast-paced environment.
• Communicate and listen effectively.
• Enjoy working collaboratively as part of a team.

Responsibilities

• Help customers and provide advice on products.
• Ensure store maintains a clean and presentable environment.
• Promote in-store offers and assist with stock replenishment.

Skills

Customer Service

Communication

Team Collaboration

Job description

Social network you want to login/join with:

The hourly rate for this role is £12.40 and up to £13.85 across selected locations. The hourly rate will increase after 6 months in role.

Joining us as a Customer Advisor is a great opportunity, whether it’s your first job and you’re looking to gain some valuable experience, or you have experience with retail and you’re looking for a new challenge. This could be the start of a new career with us.

About the role

You will work onsite and report to the Assistant or Store Manager. Your role could involve helping at the tills, advising customers, or working in our back shop. You will also:

1. Help our customers and put them at ease; listen to their needs, answer questions, provide advice on our products, recommend items, or offer a shopping basket — the little things make a big difference.
2. Promote our in-store offers and schemes to provide the best experience for our customers.
3. Ensure the store runs smoothly by displaying products correctly, providing excellent service, and replenishing stock from deliveries.
4. Work with team members to maintain a clean, presentable store that everyone can be proud of.
5. Receive award-winning training accredited by the Institute of Customer Service.

What you’ll need to have

Full training is provided. We are looking for people who:

1. Excel in a fast-paced, varied environment.
2. Communicate and listen effectively.
3. Enjoy working collaboratively as part of a team.
4. Understand that small actions make a big difference in customer interactions.
5. Want to be a proud brand ambassador for Boots and help customers find the best products for them.
6. Have 5 years of unbroken references to obtain an airside pass, with references day-specific and no unaccounted periods over 28 days. The references must cover the last 5 years exactly.

It would be great if you also have

Experience providing customer care and delivering excellent service is a plus but not essential.

Our benefits

• Boots Retirement Savings Plan
• Discretionary annual bonus
• Generous employee discounts
• Enhanced leave pay and a gift card for expecting or adopting parents
• Flexible benefits scheme
• Access to free 24/7 counselling through TELUS Health

Additional benefits are available. Find out more at boots.jobs/rewards. Salary estimates on third-party sites are not endorsed by Boots.

Why Boots

We are committed to positive change, inclusivity, and diversity. We foster a supportive work environment where everyone can thrive. We are proud to be an equal opportunity employer.

Learn more about careers at Boots here.

What's next

If successful, you will be invited for an in-store interview within 14 days. We support flexible working options, including job share and reduced hours. Reasonable adjustments are available during the application process.