Sales & Customer Service Manager

Pertemps; Bletchingley; On-site; GBP 35,000 - 40,000; Full time

Job summary

A recruitment firm seeks a Sales & Customer Service Manager on a Temp to Perm basis in Bletchingley. The role involves leading a team to drive sales while ensuring excellent customer service. You will monitor performance against KPIs, conduct staff coaching, and manage escalated inquiries. Ideal candidates should possess strong leadership experience and excellent communication skills. A familiarity with compliance standards is beneficial. A rewarding salary package is offered alongside a professional, target-driven environment.

Qualifications

• Proven experience in a sales manager or customer service manager position.
• Strong background in performance management and leadership.
• Experience in conducting disciplinary processes.

Responsibilities

• Lead and support a team of sales and customer service advisors.
• Monitor team performance against KPIs and targets.
• Conduct regular performance reviews and coaching sessions.

Skills

Sales Management

Customer Service

Performance Management

Coaching

Communication

Organizational Skills

Target-Driven

Job description

Job Title: Sales & Customer Service Manager (Temp to Perm)

Salary: £35,000 £40,000 – per annum

Hours: Monday to Friday, 08:00 – 17:00

Location: Bletchingley

Contract: Temp to Perm

Key Responsibilities

• Lead, manage, and support a team of sales and customer service advisor
• Monitor individual and team performance against KPIs and targets
• Conduct regular performance reviews, coaching sessions, and one-to-ones
• Manage disciplinary and capability procedures in line with company policy
• Monitor live and recorded phone calls to ensure quality, compliance, and sales effectiveness
• Identify training needs and support ongoing development of team members
• Keep up-to-date staff records (CSCS, CISRS, training logs, holidays etc.)
• Drive sales performance while maintaining excellent customer experience
• Handle escalated customer queries and complaints professionally
• Produce performance reports and provide feedback to senior management
• Ensure adherence to company processes, regulatory standards, and best practices

Skills & Experience Required

• Proven experience in a sales Manager or Customer Service Manager role
• Strong background in performance management and people leadership
• Experience conducting disciplinary processes and performance improvement plans
• Confident in call monitoring, coaching, and quality assurance
• Strong communication, motivational, and organisational skills
• Results-driven with a customer-focused approach
• Ability to work in a fast-paced, target-driven environment
• Familiarity with compliance or industry certifications is a bonus (e.g., Constructionline)