Customer Service Manager

B&M Retail Retail Ltd; Damolly; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading retail company located in United Kingdom, Northern Ireland is seeking a Customer Service Manager for its Damolly Retail Park store. This role involves leading the front-end team, ensuring exceptional service standards, and supporting team development in a fun and fast-paced environment. The ideal candidate will have experience in retail or hospitality management, strong numeracy, and problem-solving skills, along with a passion for customer service. Closing date for applications is December 20, 2025.

Qualifications

• Experience managing teams in retail or hospitality.
• Strong numeracy and problem-solving skills.
• Passion for retail and delivering exceptional customer service.

Responsibilities

• Lead and inspire the front-end team to deliver friendly, efficient service.
• Be a visible, approachable leader for customers and colleagues.
• Coach team members to build confidence and skills.
• Ensure stock and cash controls are secure and compliant.

Skills

Managing teams

Numeracy skills

Problem-solving skills

Customer service

Job description

We're recruiting for a Customer Service Manager to lead the checkout and cash office areas in our Damolly Retail Park, Newry store. You’ll ensure excellent service standards, support team development, and help drive a fun, fast-paced working environment.

Responsibilities

• Lead and inspire the front-end team to deliver friendly, efficient service.
• Be a visible, approachable leader for customers and colleagues.
• Coach team members to build confidence and skills.
• Ensure stock and cash controls are secure and compliant.

Skills and Qualifications

• Experience managing teams in retail or hospitality.
• Strong numeracy and problem-solving skills.
• Passion for retail and delivering exceptional customer service.

Area: Republic of Ireland
Closing date: 20 Dec 2025