Customer Service Manager

B&M Retail Retail Ltd; Belfast; On-site; GBP 27,000; Full time

Job summary

A leading retail company in Belfast is recruiting a Customer Service Manager to lead the checkout and cash office areas. This role requires a hands-on approach to inspire the front-end team, coach members for better service delivery, and ensure compliance with stock and cash controls. The ideal candidate will have strong management experience in retail or hospitality, possess excellent numeracy and problem-solving skills, and demonstrate a passion for customer service. This full-time position offers 40 hours per week and a salary of £26,645 annually.

Qualifications

• Experience managing teams in retail or hospitality.
• Flexible, hands-on attitude with passion for retail.
• Ability to deliver exceptional customer service.

Responsibilities

• Lead and inspire the front-end team to deliver efficient service.
• Coach team members to build confidence and skills.
• Ensure stock and cash controls are secure and compliant.

Skills

Team management experience

Strong numeracy skills

Problem-solving skills

Great people skills

Job description

We're recruiting for a Customer Service Manager to lead the checkout and cash office areas in our Belfast store. You’ll ensure excellent service standards, support team development, and help drive a fun, fast-paced working environment. Please see employer website for full job details & person specification.

Responsibilities

• Lead and inspire the front‑end team to deliver efficient service. Be a visible, approachable leader for customers and colleagues.
• Coach team members to build confidence and skills. Ensure stock and cash controls are secure and compliant.

Skills and Qualifications

• Experience managing teams in retail or hospitality. Strong numeracy and problem‑solving skills.
• A flexible, hands‑on attitude with great people skills. Passion for retail and delivering exceptional customer service.

Salary: £26,645 per annum

Location: Belfast, Republic of Ireland

Contract type: Permanent

Weekly hours: 40

Closing date: 20 Dec 2025