Regional Service Manager - Electromechanical

Elix Sourcing Solutions; Guildford; On-site; GBP 50,000 - 60,000; Full time

Job summary

A leading manufacturer in Guildford is seeking a Service Manager for their electromechanical team. This role involves managing a regional team of 12 engineers, ensuring service standards and customer satisfaction are met. Ideal candidates will have experience leading service engineers and knowledge of electromechanical equipment like coffee machines or catering gear. This prestigious company offers excellent training and progression opportunities along with a competitive salary and benefits package.

Benefits

10% Bonus

Company Vehicle

Medical

Training and Progression

Qualifications

• Previous experience leading a team of service engineers.
• Knowledge of electromechanical equipment such as catering equipment or coffee machines.
• Single and three-phase electrical knowledge.
• Full UK driving licence required.

Responsibilities

• Oversee a team of around 12 field service engineers.
• Manage service delivery and engineer performance.
• Ensure service KPIs and customer satisfaction are met.
• Liaise with customers and internal departments.

Skills

Team leadership

Electromechanical knowledge

Customer satisfaction focus

Performance management

Job description

Service Manager - Electromechanical
Guildford, Surrey
£50,000 - £60,000 + 10% Bonus + Company Vehicle + Medical + Training and Progression

Are you a service manager, with an electromechanical background, looking for a leadership role with a prestigious international manufacturer?

Are you looking to join a company that will invest in your development, within a proven track record of promoting and developing staff? This role offers great autonomy to lead and develop a regional service team, alongside a highly competitive salary and benefits package.

The company are industry-leading manufacturers with a global presence. They are well known for producing high-quality commercial equipment, supplying into some of the most well-known restaurants, bars, hotels, hospitals, universities and other commercial environments.

This is a regional Service Manager position responsible for overseeing a team of around 12 field service engineers across London and the South East. You will manage service delivery, engineer performance, customer satisfaction, and operational efficiency while working closely with senior management. Full product and systems training will be provided.

This role would suit a technically minded service manager, looking to join a prestigious, global manufacturing company with a passion for developing people and improving service performance.

The Role

• Service Manager - Regional Field Service Team
• Coaching, mentoring and performance management of engineers
• Ensuring service KPIs, SLAs and customer satisfaction are met
• Liaising with customers, internal departments and senior leadership

Candidate Requirements

• Previous experience leading a team of service engineers
• Backgrounds considered: catering equipment, coffee machines, white goods, laundry, printers, lifts or similar electromechanical equipment
• Single and Three phase knowledge
• Full UK driving licence