Sales & Customer Service Manager

Pertemps Crawley; Bletchingley; On-site; GBP 35,000 - 40,000; Full time

Job summary

A leading recruitment agency is seeking a Sales & Customer Service Manager in Bletchingley. The role involves leading a team, monitoring performance, and ensuring high standards of customer service. Candidates must have experience in management, strong leadership skills, and a results-driven mindset. This position offers a temp to perm contract with a salary range of £35,000 to £40,000 per annum, Monday to Friday hours.

Qualifications

• Proven experience in a sales manager or customer service manager role.
• Strong background in performance management and people leadership.
• Ability to work in a fast-paced, target-driven environment.

Responsibilities

• Lead and support a team of sales and customer service advisors.
• Monitor individual and team performance against KPIs.
• Conduct regular performance reviews and coaching sessions.

Skills

Sales Management

Performance Management

Coaching

Communication Skills

Organisational Skills

Customer Focus

Job description

Job Title: Sales & Customer Service Manager (Temp to Perm)
Salary: £35,000 £40,000 per annum
Hours: Monday to Friday, 08:00 - 17:00
Location: Bletchingley
Contract: Temp to Perm

Key Responsibilities

• Lead, manage, and support a team of sales and customer service advisor
• Monitor individual and team performance against KPIs and targets
• Conduct regular performance reviews, coaching sessions, and one-to-ones
• Manage disciplinary and capability procedures in line with company policy
• Monitor live and recorded phone calls to ensure quality, compliance, and sales effectiveness
• Identify training needs and support ongoing development of team members
• Keep up-to-date staff records (CSCS, CISRS, training logs, holidays etc.
• Drive sales performance while maintaining excellent customer experience
• Handle escalated customer queries and complaints professionally
• Produce performance reports and provide feedback to senior management
• Ensure adherence to company processes, regulatory standards, and best practices

Skills & Experience Required

• Proven experience in a sales Manager or Customer Service Manager role
• Strong background in performance management and people leadership
• Experience conducting disciplinary processes and performance improvement plans
• Confident in call monitoring, coaching, and quality assurance
• Strong communication, motivational, and organisational skills
• Results-driven with a customer-focused approach
• Ability to work in a fast-paced, target-driven environment
• Familiarity with compliance or industry certifications is a bonus (e.g., Constructionline)