Client Services Manager

Impellam Internal - Apply Online; Greater London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading staffing solutions company is seeking a Client Services Manager to oversee a key client account in a hybrid role at Heathrow. The ideal candidate will possess proven experience in MSP and staffing solutions, exceptional leadership skills, and a solid understanding of relevant legislation and financial management. This position requires excellent communication skills to build strong relationships and ensure service excellence. The company values diversity and inclusivity, providing support for varying levels of flexibility for applicants.

Qualifications

• Proven experience in MSP and/or staffing solutions.
• Strong leadership skills with experience managing teams.
• Track record of customer engagement, delivery, and growth.
• Solid understanding of relevant legislation.
• Experience in P&L management and financial planning.
• Excellent communication and relationship-building skills.

Responsibilities

• Own and deliver account strategy ensuring service excellence.
• Build strong relationships with clients, suppliers, and stakeholders.
• Act as escalation point for client queries and issues.
• Drive fulfilment of recruitment activities.
• Monitor and manage account performance and budgets.
• Champion health, safety, and environmental compliance.

Skills

MSP and/or staffing solutions

Leadership skills

Customer engagement

Relevant legislation understanding

P&L management

Communication skills

Job description

Client Services Manager

Location: Heathrow - Hybrid

Are you a strategic leader with a passion for delivering exceptional client experiences? Guidant Global is seeking a Client Services Manager (CSM) to join our team and take ownership of a key client account. This is an exciting opportunity to make a real impact by driving service excellence, building strong relationships, and ensuring successful fulfilment of all contractual commitments.

Responsibilities

• Own and deliver the account strategy, ensuring service excellence and contractual compliance.
• Build strong, productive relationships with clients, suppliers, and internal stakeholders.
• Act as the escalation point for client queries and issues, ensuring timely resolution.
• Drive fulfilment across all recruitment activities, including high-profile vacancies.
• Monitor and manage account performance, budgets, and P&L.
• Champion health, safety, and environmental compliance across all operations.

What we’re looking for

• Proven experience in MSP and/or staffing solutions.
• Strong leadership skills with experience managing teams within client accounts.
• A track record of customer engagement, delivery, and growth.
• Solid understanding of relevant legislation and compliance requirements.
• Experience in P&L management and financial planning.
• Excellent communication and relationship-building skills.

We welcome applications from individuals requiring varying levels of flexibility, our supportive and highly experienced team will provide you with the full details of the role.

You are guaranteed an interview if you can demonstrate that you can meet the role requirements above and have a disability /long-term health condition – just tell us when applying for the role. Our interview guarantee also applies to any current reservists, ex-armed forces personnel or forces spouses applying. We also recognise the value people with previous convictions can bring to society and are proud to be a "Ban the Box" employer.

We genuinely care about creating a diverse and inclusive team and we welcome people from all backgrounds, with different perspectives and experiences to work with us. We cannot, and will never discriminate against anyone based on, race, ethnicity, national origin, colour, sex, gender identity, gender reassignment, sexual orientation, religion, beliefs, disability status, family or parental status, age, marriage and civil partnerships, pregnancy and maternity. At Guidant Global everyone has the freedom to give their opinion, build their career path and be part of a cooperative and supportive team. If you need any reasonable adjustments at any stage of the application or interview process please do let us know. In your application please feel free to note which pronouns you use.