Client Services Manager

BAYADA Home Health Care; Norwich; On-site; GBP 37,000 - 42,000; Full time

Job summary

A leading home health care provider is seeking a Client Services Manager in Norwich, VT. The role involves providing superior customer service, managing client services coordination, and building relationships with clients and community organizations. Candidates should have a preferred Bachelor's degree and prior medical office or home care experience. The position offers a competitive salary ranging from $50,000 to $55,000 along with comprehensive benefits including paid time off and tuition reimbursement.

Benefits

Paid holidays

401k with company match

Tuition reimbursement

Qualifications

• Prior medical office or home care experience preferred.
• Prior supervisory experience is a plus.
• Ambition to grow and advance beyond current position.

Responsibilities

• Provide superior customer service and quality home care.
• Manage coordination of client services and emergent scheduling issues.
• Build lasting relationships with clients and community organizations.

Skills

Customer service skills

Strong computer skills

Excellent communication

Education

Bachelor degree

Job description

BAYADA Home Health Care has an immediate opening for a Client Services Manager in our Norwich, VT, Hospice Office. If you are looking for an exciting career opportunity in a growing industry, a Client Services Manager could be the position for you. BAYADA believes that our clients and their families deserve home health care delivered with compassion, excellence, and reliability. We want you to apply your energy and skills in this dynamic, entrepreneurial environment and become an integral part of a caring, professional team that is instrumental in providing the highest quality care to our clients.

The Client Services Manager will:

• Provide superior customer service and quality home care
• Focus on managing coordination of client services and emergent scheduling issues
• Work closely with clients and employees to coordinate schedules.
• Build lasting relationships with clients, referral sources, payors and community organizations
• Develop strong, communicative relationships with the team
• Strategically coordinate and assist with employee scheduling, while maintaining fiscal management, such as field employee overtime.
• Client Services Coordinator will partner with Clinical Managers to provide supervision and support to field employees

Qualifications for a Client Services Manager:

• Bachelor degree is preferred
• Prior medical office or home care experience preferred
• Prior supervisory experience a plus
• Demonstrated record of successfully taking on increased responsibility (goal achievement)
• Ambition to grow and advance beyond current position
• Strong computer skills required (electronic medical record)
• Excellent communication and interpersonal skills
• Effective communicator and team player

BAYADA Offers

• Base Salary: $50,000-55,000 / year depending on qualifications
• BAYADA offers a comprehensive benefits plan that includes the following: Paid holidays, vacation and sick leave, vision, dental and medical health plans, employer paid life insurance, 401k with company match, direct deposit and employee assistance program
• To learn more about BAYADA Benefits, click here
• Comprehensive salary
• Medical / Dental / Prescription / Vision
• Paid time off
• Tuition reimbursement
• 401k with company match

As an accredited, regulated, certified, and licensed home health care provider, BAYADA complies with all state/local mandates.

BAYADA is celebrating 50 years of compassion, excellence, and reliability. Learn more about our 50th anniversary celebration and how you can join in here.

BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected status in accordance with federal, state and local laws. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.