Client Services Manager

Sage Consulting Group; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading expert network firm is looking for a Client Services Manager with a strong background in expert matching to join their team. This position entails managing client engagements, interpreting needs, and overseeing project execution. Ideal candidates will have 2-5 years in a similar role and fluency in English, alongside another Asian language like Mandarin, Japanese, or Korean. Successful relocation to Ho Chi Minh City, Vietnam, is also required, along with a bachelor's degree in a relevant field.

Benefits

Competitive benefits – negotiable upon interviewing

Qualifications

• 2-5 years experience as Client Services Associate or Manager in an expert-matching firm.
• Excellent communication skills in fast-paced environments.
• Fluency in English and either Mandarin, Japanese, or Korean.

Responsibilities

• Manage end-to-end client engagement for expert-matching projects.
• Interpret client needs and create actionable project plans.
• Ensure compliance with legal and ethical requirements.

Skills

Customer Service

Client Relationship Management

Communication

Account Management

Service Delivery

Education

Bachelor’s degree in Business, Economics, Communications or related field

Job description

Our client is a rapidly growing leader in the expert network industry dedicated to providing strategic and actionable insights for consulting firms, corporations and funds.

They are seeking a highly‑professional and charismatic Client Services Manager with previous expert‑matching experience and multilingual capabilities to relocate to their office in Ho Chi Minh City, Vietnam.

In this role you will work closely with clients to understand their project objectives, match them with the most suitable experts and oversee a team of associates for flawless project delivery from start to finish.

Candidates without direct expert‑matching industry experience will NOT be considered.

Strong professional working fluency in English is required. Additional native‑level fluency in Mandarin, Japanese or Korean is required.

RELOCATION to Ho Chi Minh City, Vietnam is required.

KEY RESPONSIBILITIES

• Manage end‑to‑end client engagement for expert‑matching projects, serving as the primary point of contact throughout each assignment.
• Interpret client research needs and translate them into actionable project plans with clear deliverables and timelines.
• Oversee expert sourcing workflows including outreach, screening, compliance checks and scheduling.
• Ensure high‑quality execution of expert calls, surveys and insight‑gathering activities.
• Provide clients with structured updates, insights and summaries that enhance decision‑making and project value.
• Work closely with internal research, compliance and operations teams to ensure accuracy and adherence to industry standards.
• Maintain a deep understanding of expert‑matching methodologies, compliance processes and client service best practices.
• Track project performance, manage multiple concurrent requests and maintain strong communication with all stakeholders.
• Identify opportunities for expanding client relationships through additional project scopes or service offerings.

Ensure all expert engagements meet strict legal, ethical and compliance requirements.

REQUIREMENTS

At least 2 – 5 years of experience at the CSA or CSM level in an expert‑matching firm.

Strong knowledge of expert recruitment workflows, compliance protocols and insight delivery standards.

• Excellent communication and client relationship management skills, especially in demanding fast‑paced environments.
• Previous experience in healthcare, technology or finance‑related verticals is a plus.
• Strong professional working fluency in English is required.

Native level or bilingual fluency in Mandarin, Japanese or Korean is required.

Willingness to relocate to HCMC, Vietnam.

Bachelor’s degree in Business, Economics, Communications or a related field.

If you are qualified and interested we kindly invite you to apply! In the meantime please consider following our company page for more updates and relevant job opportunities.

Competitive benefits – negotiable upon further interviewing.

KEY SKILLS

Customer Service, Client Expectations, Client Requirements, Client Support, Action Plans, Issue Resolution, Account Management, Client Relationships, Service Delivery, Client Service, Client Satisfaction, Client Management, Procedures, Service Level Agreements, New Clients.

Employment Type: Full Time

Experience: years

Vacancy: 1