Customer Care Manager jobs in United Kingdom

At eBay Live, we build a new era of shopping—where sellers and buyers connect through livestream that blends entertainment, trust, and community. It’s commerce with a heartbeat, powered by creativity and data, and built like a startup inside one of the world’s most recognized marketplaces.

The Account Manager helps sellers thrive within eBay Live broadcasts. You will be the trusted partner guiding top sellers after launch—helping them grow audiences, drive GMV, and become category leaders. This role combines relationship management, strategy, and performance coaching.

• Build and maintain strong relationships with eBay Live sellers through regular business reviews and strategic consultations.
• Develop and implement customized business plans to guide enterprise sellers toward growth targets.
• Analyze seller data to identify growth opportunities and potential risks; track and analyze performance metrics to ensure targets are met.
• Collaborate with cross‑functional teams to resolve complex seller issues and implement optimizations to seller programs and schedules.
• Guide sellers through policy and platform changes while ensuring compliance.

• Strong experience in e‑commerce and account management.
• Excellent influencing and presentation skills.
• Strong project management and organizational skills.
• Advanced knowledge of Google Workspace.
• Strong analytical and critical thinking capabilities.
• Proven ability to build and maintain relationships with enterprise‑level clients.
• Extensive knowledge of e‑commerce industry trends and standards.
• Demonstrated leadership skills and ability to work independently.

eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, disability, or other legally protected status. If you have a need that requires accommodation, please contact us at talent@ebay.com.