Account Manager — Customer Success & Growth Partner

iwoca; City of Westminster; On-site; GBP 45,000 - 55,000; Full time

Job summary

A leading fintech company in London is seeking an Account Manager to build strong relationships with a portfolio of customers. The role involves guiding new customers through application and onboarding processes, while managing expectations and leveraging products effectively. Ideal candidates are fluent in German and possess strong customer service skills. This role offers an engaging environment with numerous benefits, such as a fully stocked workspace and professional development opportunities.

Benefits

26 days of vacation per year

Paid volunteer day to support charity

Gym membership program

Learning and development budget

Mental health support

Qualifications

• Relevant professional experience in customer service (banking, fintech).
• Independent, reliable, and team-oriented working style.
• Highly motivated, organized, with a hands-on mentality.

Responsibilities

• Support new customers through their application.
• Manage your own portfolio of existing and new customers.
• Build strong, long-lasting relationships with clients.

Skills

Fluent German

Good English

Sales-oriented

Strong team player

Creative thinker

Education

Commercial training or business studies

Job description

A leading fintech company in London is seeking an Account Manager to build strong relationships with a portfolio of customers. The role involves guiding new customers through application and onboarding processes, while managing expectations and leveraging products effectively. Ideal candidates are fluent in German and possess strong customer service skills. This role offers an engaging environment with numerous benefits, such as a fully stocked workspace and professional development opportunities.