Account Manager

iwoca; City of Westminster; On-site; GBP 45,000 - 55,000; Full time

Job summary

A leading fintech company in London is seeking an Account Manager to build strong relationships with a portfolio of customers. The role involves guiding new customers through application and onboarding processes, while managing expectations and leveraging products effectively. Ideal candidates are fluent in German and possess strong customer service skills. This role offers an engaging environment with numerous benefits, such as a fully stocked workspace and professional development opportunities.

Benefits

26 days of vacation per year

Paid volunteer day to support charity

Gym membership program

Learning and development budget

Mental health support

Qualifications

• Relevant professional experience in customer service (banking, fintech).
• Independent, reliable, and team-oriented working style.
• Highly motivated, organized, with a hands-on mentality.

Responsibilities

• Support new customers through their application.
• Manage your own portfolio of existing and new customers.
• Build strong, long-lasting relationships with clients.

Skills

Fluent German

Good English

Sales-oriented

Strong team player

Creative thinker

Education

Commercial training or business studies

Job description

Account Manager

iwoca Ltd

London, United Kingdom

Permanent, Full time, Competitive

2025-12-18T17:23:51.703Z

iwoca builds flexible, responsive finance solutions for small businesses, enabling them to grow quickly. With a data‑driven platform and superior customer service, we already provide £4 billion in funding to over 100 000 SMEs, and our mission is to support one million businesses by delivering better finance and added value services.

The Account Manager is the direct link to our customers and the voice of iwoca. As the personal contact partner for your portfolio of new and existing customers, you own the entrepreneur journey – from application, through onboarding, to long‑term partnership – and deliver excellent service and value.

Responsibilities

• You support new customers through their application, ensuring they complete required steps, exceed expectations, and leverage our product fully.
• You keep customers informed about options and product developments.
• You manage your own portfolio of existing and new customers.
• You build strong, long‑lasting relationships and help clients reach their business goals.
• You understand how businesses work, including key risk and profit drivers.
• You proactively contribute to product and process improvement by sharing customer insights and competitive feedback.

Qualifications

• Commercial training or business studies (kaufmännische Ausbildung / betriebswirtschaftliches Studium) and relevant professional experience in customer service (banking, fintech).
• Strong team player, supportive in cross‑functional projects.
• Highly motivated, organised, sales‑oriented with a hands‑on mentality.
• Excellent communication skills, fluent German, good English for international meetings.
• Independent, reliable, team‑oriented working style.
• Creative, “outside the box” thinker who optimises products, systems, and processes.
• Customer centricity and passion for customer success.

Culture

We prioritise learning, growth, and support, invest in professional development, value diversity, and encourage continuous improvement of products and services.

Office Locations

London, Leeds, Berlin, Frankfurt – plenty of drinks, snacks, events, clubs, and a supportive environment.

Benefits

• Smart, motivated international team with a growth mindset.
• 26 days of vacation per year plus a free birthday day.
• One‑month fully paid sabbatical after 4 years.
• Mental health support via certified psychologists (OpenUp).
• Winter ski chalet for team and work, summer sun trips to France, Italy, Spain.
• Gym membership program (€25 for Fit711 or Urban Sports Club) and €25 contribution to the Deutschlandticket.
• Company pension (Canada Life).
• Paid volunteer day to support a charity of your choice.
• Corporate benefits discounts.
• Fully stocked fridges, snacks (healthy & less healthy) all day.
• Learning and development budget, German budget, internal and external speakers, learning platforms (Treehouse).