Account Manager

BloomReach Inc.; Remote; GBP 45,000 - 60,000; Full time

Job summary

A leading technology company in Greater London seeks an experienced Account Manager to manage and grow client relationships within an assigned portfolio for enterprise CMS/web platform projects. The role involves executing renewal cycles, identifying expansion opportunities, and collaborating with various teams to ensure client satisfaction. An ideal candidate will have a minimum of 3 years experience in account management or related fields, with a strong focus on B2B SaaS solutions. This position offers flexibility and unique benefits.

Benefits

Flexible working hours

Virtual-first environment

Paid volunteering days

Well-being resources

Parental leave

Performance bonus

Employee referral bonus

Qualifications

• Minimum 3 years experience in Account Management, Customer Success, Sales, or Consulting for B2B SaaS and/or digital agencies.

Responsibilities

• Manage day-to-day account activity for assigned portfolio.
• Execute renewal cycles in partnership with Senior AM's and Professional Services.
• Identify and execute on expansion opportunities.
• Collaborate with agency/SI partners on joint account plans.
• Prepare and contribute to quarterly business reviews.
• Maintain accurate CRM/CPQ data.
• Coordinate with Support/SRE/Operations for SLA adherence.
• Work cross-functionally with various teams.
• Achieve renewal attainment versus plan and churn reduction.

Skills

Account Management

Customer Success

Sales

Consulting

B2B SaaS

Enterprise CMS

Job description

Responsibilities

• Manage day-to-day account activity for an assigned portfolio to ensure retention and measurable growth (cross‑sell, upsell) with moderate guidance from Senior AM's.
• Execute renewal cycles (pricing, terms, entitlements) in partnership with Senior AM's and Professional Services; coordinate commercial and technical inputs typical for Content (e.g., environments, pageview entitlements).
• Identify, qualify and execute on expansion opportunities; coordinate internal resources and partners to advance opportunities through the sales process (add‑on modules, additional environments, services packages).
• Collaborate with agency/SI partners on joint account plans, co‑selling and tenders/RFPs, aligning roles and ensuring timely responses.
• Prepare and contribute to QBRs and value narratives centered on CMS outcomes (content velocity, governance, performance/SEO improvements) and roadmap alignment.
• Maintain accurate CRM/CPQ data tied to Content usage drivers (e.g., pageviews/environments) and provide reliable monthly/quarterly forecasts.
• Coordinate with Support/SRE/Operations for stability and SLA adherence; escape effectively and drive issue resolution to protect renewals.
• Account planning – build guided plans tied to customer goals and expansion opportunities.
• Managing the sales process – execute standard renewal/expansion steps with moderate guidance; follow agreed qualification/forecast practices.
• Client focus – proactively support value realization to drive retention and satisfaction.
• Collaboration – work cross‑functionally with CS, PS, Support/SRE, Product, and partners to deliver outcomes.
• Thinking strategically – apply structured thinking to typical account scenarios; seek support on novel/complex cases.
• Technical/domain acumen (CMS) – explain Content value proposition and basics of enterprise CMS architectures (headless delivery, APIs/SDKs, environments, upgrade motions).
• Partner management – collaborate with agency/SI partners, understand bid processes, and leverage the ecosystem for coverage and growth.
• Strong communication, organization and cross‑functional coordination with CS, PS, Support, Product and Engineering.
• CRM/forecast discipline and comfort with structured sales methodologies (training provided).
• Renewal attainment versus plan and churn reduction within assigned portfolio.
• Expansion sourced/assisted tied to Content levers (additional environments, modules, services) including partner‑influenced wins.
• Forecast accuracy and CPQ/CRM data quality for Content usage and entitlements.
• Services bookings influenced where AM engagement helps scope/value‑justify PS work.
• Works closely with Professional Services (upgrades/migrations/optimisation), Support/SRE/Operations (SLAs, stability), Product/Engineering (roadmap alignment) and agency/SI partners (co‑sell, delivery).

Qualifications

• Minimum 3 years Experience in Account Management, Customer Success, Sales or Consulting for B2B SaaS and/or digital agencies with enterprise CMS/web platform projects.

About Bloomreach

Bloomreach is building the world’s premier agentic platform for personalization. We are revolutionizing how businesses connect with their customers, building and deploying AI agents to personalize the entire customer journey. We’re taking autonomous search mainstream, making product discovery more intuitive and conversational, and making conversational shopping a reality.

Benefits & Culture

• Freedom and trust – no strict clock‑in/out or corporate approval processes; results are measured from day one.
• Flexibility – flexible working hours to accommodate your style.
• Virtual‑first environment with Bloomreach Hubs across three continents.
• Company events that unite the global workforce and celebrate what’s ahead.
• Volunteering support – every Bloomreacher receives 5 paid days off to volunteer.
• Well‑being resources – Employee Assistance Program, Calm subscription and quarterly “DisConnect” day to unwind.
• Sports, yoga and meditation opportunities for all employees.
• Extended parental leave up to 26 calendar weeks for primary caregivers.
• Restricted Stock Units or Stock Options depending on role, seniority and location.
• Performance bonus tied to the company’s success.
• Employee referral bonus up to $3,000 paid after the new hire starts.
• Work anniversaries celebrated as Bloomversaries.
• Other benefits available for staff, with certain exemptions for interns during the first six months.