Customer Care Manager jobs in United States

Job Description

Business Development Team Lead

Must be commutable to our Tamworth contact centre.

GBP35,020 per annum OTE GBP50,000

We are currently recruiting a for an Office based Team Leader to join the Desk Based New Business BDM team in our Tamworth Contact Centre.

As a Brakes Team Leader you'll be responsible for leading and motivating a team of New Business Development Managers.

You will be directly accountable for the recruitment, selection and ongoing performance and development of your team, leading a culture of empowerment where every sale and service opportunity is realised.

You will be the key communication link between advisors and the wider business, ensuring effective communication across their team.

What you'll be doing:

• Responsible for the direct management and motivation of between 8 - 12 Desk Based BDM's, ensuring everyone is fully developed to their maximum potential.
• Support the Inside Sales Manager in delivering the strategic plan for the department, this may include participation in projects as required by the business.
• Support, identify and manage pipeline opportunities effectively to improve revenue and customer experience.
• Energise team to fully participate in incentives and process improvements and ensuring they understand clear goals.
• The role will be a mixture of strategic planning, coaching, facilitating training and delivering upon periodic KPI metrics.

What we are looking for:

• Proven experience at team manager or supervisor level, ideally in a contact centre (desirable) and have a proven track record of on-boarding new business activity.
• Confident, self-motivated, positive attitude with a strong commercial acumen
• A customer centric approach to business in all dealing with customers, peers, staff and suppliers
• Excellent communication, influencing and negotiation skills, both written and verbal
• Outstanding planning and organisational skills, with an ability to work under pressure and prioritise in a deadline driven environment

Above all you will be on a mission to deliver the best solution and best experience to your customers - both internal and external.

You will get;

• A competitive salary
• Huge discount on all sorts of lovely food and award-winning products
• Generous holiday allowance, with option to purchase more
• Recognition awards and Incentives
• Pension
• Real career opportunities - being part of Sysco, the world's leading foodservice business, opens up a world of possibility
• And much more .

There's a lot on offer, so what are you waiting for? Apply Now!