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Customer Service Assistant
Job summary
A popular entertainment venue in Manchester is seeking a Customer Service Assistant to provide excellent customer experiences through managing bookings and hosting events. The ideal candidate will be determined, enthusiastic, and flexible, with exceptional customer service skills. Responsibilities include managing the reception, running activities, and preparing food and drinks. Join a fun and dynamic environment with opportunities for career development. Enjoy perks like retail discounts and free bowling for family and friends.
Benefits
Qualifications
- Must be fully flexible, including evenings and weekends.
- Ability to work in a fast-paced environment.
- Exceptional service as a priority.
Responsibilities
- Provide an excellent customer experience.
- Manage reception bookings and address enquiries.
- Identify sales opportunities and host events.
- Maintain cleanliness and prepare food and drinks.
- Run the Laser Arena and manage karaoke rooms.
Skills
Are you looking to work in a fun environment where confidence, energy, and a positive attitude are all you need? The rest we can teach you!
We have something fun for all the family to do, regardless of age. Our centres are fantastic places to visit, and even better places to work in. Why not come and help us entertain?
We love to entertain—it's in our DNA! Beyond bowling, we offer Escape Rooms, Karaoke, a 4D Laser Arena, Soft Play, Arcade Machines, Pool Tables, licensed bars with cocktails, and a fabulous food menu.
As a Customer Service Assistant, you'll provide an excellent customer experience by managing reception bookings, addressing enquiries, identifying sales opportunities, hosting events, maintaining cleanliness, and preparing food and drinks.
You'll work across various departments, from running the Laser Arena and hosting Escape Room experiences to managing karaoke rooms and serving drinks at the bar. Every day will bring something new, keeping the fun flowing!
You should be efficient, proactive, friendly, and confident in customer interactions, with exceptional service as your priority.
- Determined, enthusiastic, and able to work in a fast-paced environment
- Excellent customer service, communication skills, and a "nothing is too much trouble" attitude
- Fully flexible, including evenings and weekends
- Approachable, helpful, organised, strong attention to detail and a strong team player
- Tenpin Treats – Retailer discounts and Best Doctors
- Free Bowling for family and friends
- Free Food (when working 6+ hours)
- Enhanced Maternity, Paternity, Adoption leave
- Medicash
- Employee Assistance Programme
- Free counselling
- Life assurance (2x annual salary)
- Long Service Awards
- Recommend a Friend Scheme
- On the Spot Rewards
Looking for career development? Tenpin is the place to start. We value great people and offer opportunities for advancement, with many of our managers having started as Team Members.
Ready to grow your career with us? Click apply and complete our quick 2-minute application.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.