Customer Care Executive-Breckland

Serco Limited; Watton; On-site; GBP 26,000; Full time

Job summary

A leading service provider is looking for a Customer Service Executive in Watton, UK. In this role, you will be responsible for handling inbound and outbound calls, taking payments, and providing excellent customer service. The ideal candidate will have prior experience in customer service, strong communication skills, and the ability to work effectively both independently and as part of a team. The position offers a fixed-term contract with competitive salary and excellent benefits.

Benefits

22 days annual leave including bank holidays

Up to 6% contributory pension scheme

Serco discounts including cinema, Merlin entertainment and online shopping

Interesting, varied, and enjoyable work

Recognition of your contribution

Qualifications

• Prior experience within a customer service and office environment.
• Ability to confidently follow established procedures and processes, working well independently as well as a team player.

Responsibilities

• Handling inbound and outbound calls to residents across Breckland, North Norfolk and Kings Lynn.
• Taking payments.
• Raising worksheets.
• Monitoring emails daily and completing admin tasks as part of a team.

Skills

Strong communication skills

Attention to detail

Great active listening skills

Patient and empathetic attitude

Strong time management and organisational skills

Adaptability and flexibility

Comfortable working in fast‑paced environments

Computer literacy

Maintain good customer relations

Meet personal targets and work towards team targets

Job description

Job Location

Watton, IP25 6JB

Job Type

6 month fixed term contract

Working Hours

Monday – Friday between the hours of 8am-6pm, flexible working during operational hours

Salary

£25,625.00 per annum plus excellant benefits

About the Role

Working within Serco’s Environmental Services, we provide a complete waste, recycling, and street cleansing service on behalf of the residents and community of Norfolk. We are looking for a Customer Service Executive to join our dedicated, hardworking and friendly customer service team that delivers the very best levels of customer service.

Your Main Responsibilities

• Handling inbound and outbound calls to residents across Breckland, North Norfolk and Kings Lynn
• Taking payments
• Raising worksheets
• Monitoring emails daily and completing admin tasks as part of a team

What You’ll Need

• Prior experience within a customer service and office environment
• Ability to confidently follow established procedures and processes, working well independently as well as a team player

Skills Required

• Strong communication skills
• Attention to detail
• Great active listening skills
• A patient and empathetic attitude
• Strong time management and organisational skills
• Adaptability and flexibility
• Comfortable working in fast‑paced environments
• Computer literacy
• Maintain good customer relations
• Meet personal targets and work towards team targets

What We Offer

• 22 days annual leave including bank holidays
• Up to 6% contributory pension scheme
• Serco discounts including cinema, merlin entertainment and online shopping, mobile phone plans and leisure centre memberships
• Interesting, varied, and enjoyable work
• A company that recognises your contribution