Automotive Service Advisor: Customer Care & Workshop

Sytner Group; Coventry; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading automotive services company in Coventry is seeking a motivated Service Advisor to enhance customer care and serve as the crucial link between clients and the workshop. The successful candidate will be responsible for updating customers on vehicle servicing, ensuring timely readiness, and providing the best advice on products and services. This role requires strong organizational skills and experience in customer service. Flexible working patterns may include weekends.

Benefits

Enhanced Holiday Entitlement – 33 days

Industry-leading Maternity, Paternity and Adoption Pay

Career Development

Recognition of Long Service every 5 years

Discounted Car Schemes

High Street Discounts

Discounted Gym memberships

Cycle to work scheme

One day a year paid voluntary/community work

Qualifications

• Experience as a Service Advisor in the automotive industry is required.
• Willingness to learn and progress in a fast-paced environment.
• Strong communication skills to build rapport with customers.

Responsibilities

• Provide outstanding customer care as a vital link to the workshop.
• Inform customers about vehicle servicing and answer their questions.
• Liaise with technicians about vehicle statuses.

Skills

Customer service background

Organisational skills

Attention to detail

Tools

Kerridge

Job description

A leading automotive services company in Coventry is seeking a motivated Service Advisor to enhance customer care and serve as the crucial link between clients and the workshop. The successful candidate will be responsible for updating customers on vehicle servicing, ensuring timely readiness, and providing the best advice on products and services. This role requires strong organizational skills and experience in customer service. Flexible working patterns may include weekends.